Senior Cloud Network Operations Specialist @ Tightrope Interactive, Inc. - Beacon, NY

Job Overview

11 days ago

Senior Cloud Network Operations Specialist

Tightrope Interactive, Inc. - Beacon, NY

Tightrope Interactive, Inc. is an established, online tech company in Beacon, New York. (It is the sister location to our upcoming new office in Oakland, California.) We are searching for a full-time—onsite—Senior Cloud Network Operations Specialist who will be responsible for the uptime of our cloud and managed-hosted system infrastructure, the lifeblood of our company. When you’re not primary on-call every other week, you’ll be the backup for the other weeks. You will have considerable control over the processes for making changes to our systems. In addition to having highly proficient technical skills, you should be a detail-oriented, organized, data-driven enforcer who is also adept at being diplomatic and respectful to stakeholders. This senior position reports to our CTO and actively participates in daily operations in a hands-on manner.
  • Oncall, the first responder to triage and coordinate the troubleshooting of alarms or troubling technical trends.
  • Actively participate in daily operations to facilitate changes to, and maintain the health and security of DSP environments and protocols.
  • Collaborate with stakeholders to identify critical systems, define, implement and enforce best practices to maintain quantifiable levels of uptime based on business requirements.
  • Share knowledge of best practices and internal processes with relevant stakeholders, memorialize them in our knowledge bases, and coordinate drills for testing and practice.
  • Gatekeeper for production changes working directly with DevOps, lead developers, and other stakeholders to deploy and monitor releases.
  • Manage vendor relationships and budgets ensuring internal SLA’s align with their SLA’s, MSA’s, et al.
Qualifications and Required Skills:
  • 2–4 year college degree in an IT-related program.
  • Minimum 5 years of hands-on experience in a NOC environment responsible for web services running on IaaS (AWS, CloudFront, GCP, Cloudflare) and managed hosted (IBM Cloud) platforms.
  • Deep understanding of computer and networking hardware: CPU, memory, etc.
  • Expert working knowledge of all Internet technologies and protocols including but not limited to CDN’s, firewalls, load balancers, routers, switches, TCP, IPv4 and v6, DNS, HTTP/S, TLS/SSL, SSH, S/FTP, IMAP/SMTP, VPN, etc.
  • Thorough understanding of virtual/cloud-based and dedicated (bare metal) server environments, and serverless platforms such as ECS.
  • Must have advanced knowledge of Linux administration and experience working with high traffic environments.
  • Capable of programmatically and responsibly using scripting languages, regular expressions and API’s to automate repetitive tasks.
  • Expert working knowledge of network and system monitoring protocols and tools such as SNMP, APM, etc.
  • Strong crisis management skills are a must with demonstrated ability to solve problems quickly and effectively.
  • Must have excellent written and oral communication skills with an ability to interpret and discuss complex issues, explain terminology unfamiliar to others, and recommend solutions.
Compensation and Benefits:
  • Compensation depends on experience and consists of a base salary and a bonus target.
  • Tightrope Interactive benefits include medical, dental, disability, and life insurance, approved mass transit reimbursement, contributions to a 401(k) plan, and paid time off.
No agencies or recruiters, please.

About Tightrope Interactive, Inc.:

Tightrope Interactive develops and markets world class products that generate type-in search queries for our clients. We are far-reaching and diversified in our approach from our offices situated in the San Francisco Bay Area and New York Mid-Hudson Valley.Our mission is not only to drive business for our clients, but to also nurture and celebrate the people who make Tightrope so special. We embrace diversity and support a work/life balance. Working here requires a healthy blend of passion, commitment, flexibility and teamwork.Think you have what it takes? We’d love to hear from you!

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