As the Technical Support Software Engineer, you will perform post-sales telephone and on-site technical software support for the US Service organization. You will assist with software installation, configuration and testing for new installations, upgrades, and/or maintenance. You must also possess excellent level of product knowledge and serve as liaisons between the US organization and engineering staff.

***This is an onsite role based in either Bohemia, NY or Newark, DE***

What you will accomplish together with us:

• Take ownership of technical software issues, and work with our Internal product groups to resolve more advanced issues when necessary

• Resolve and escalate field issues without the need for management intervention

• Document troubleshooting and problem resolution steps

• Log service issues in our CRM system

• Assist with software upgrades and enhancements in the field

• Manage new software releases and system configuration details

• Effectively coordinate or deliver training for field engineers to enable successful installations, preventative maintenance, and break fix repairs

• Maintain a healthy relationship with manufacturing, engineering, and project teams, feeding back ideas for product improvement

What will convince us:

• Bachelor’s degree in Engineering or IT discipline, or 10 plus years of experience in supporting automation in a laboratory or production environment

• 4+ years experience supporting software controlled automation equipment

• Experience with complex fault finding

• PC networking, TCP/IP, Active Directory, Domain configuration

• Experience with databases, SQLSERVER or MS Access

• Experience with PLCs such as DeltaV, Siemens, Emerson or AB

• Knowledge of OPC data suite

• Familiarity with BlueFolder, Dayforce and Concur is a plus

• Ability to understand and interpret needs to effectively apply technology to create optimal solutions.

• Strong communication skills.

• Effective time management skills and ability to work effectively under pressure

• Willingness to travel

• Identification with our core values: Sustainability, Openness, Enjoyment

As a federal contractor subject to Executive Order 14042, we require all of our employees to be vaccinated as a condition of employment, subject to reasonable accommodations for reasons related to a disability or for religion. If you will require an accommodation, we will discuss this with you should an offer of employment be extended to you.

What we offer

Sartorius’ ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Nearly 10,000 employees at more than 60 sites are working together on achieving our goal: Better health for more people. And together, we have grown strongly over the past years. Enjoy the advantages of working with a global player:

• Opportunity for international career development:
  a global network offering seminars and training sessions, expert and manager career paths

• Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration

• Work-life balance: Working from home at many sites

• Intelligent working environment: working in smart buildings with the latest technology and equipment

• Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025

All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Please view equal employment opportunity posters provided by OFCCP here.

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We look forward to receiving your application.

www.sartorius.com/career

Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at [email protected]

We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.

Further insights into our world of work can be found here.