Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado and California, is one of the country’s most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 600,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and the ConferMed.

• Outreach to patients to engage them with virtual care tools: video visits, telephone visits, patient portal, as well as outcomes based measurement and remote monitoring tools.
• Troubleshoot issues and answer patient questions about virtual care technology
• Case management work to assist patients apply to programs that provide reduced internet costs, smartphones, or other support for digital connection
• Provide technical training to limited English proficiency patients, by use of a language interpreter service line
• Attend community health events to provide onsite training to patients & community on how to use telehealth & why
• Identify areas of need & assist patients and the community overcome technology hesitancy and challenges
• Draft and revise patient training materials on using virtual tools
• Collaborate with other health center staff including clinical staff and Virtual Group Therapy Coordinator to advance telehealth project
• Assist in Scheduling patients into groups
• Text or call reminder to patients attending groups before and at the start of group
• Provide excellent customer service to all patients
• Other duties as assigned

• Associates degree, minimum of 2 years in customer/patient facing preferred
• Ability to work independently and collaboratively
• Ability to communicate technical detail across levels of understanding & language
• Technology savvy, experience providing technical support
• comfortable troubleshooting in customer facing role
• Strong relationship development skills with problem solving techniques
• Excellent interpersonal, written and oral communications skills
• Experience in healthcare setting; Electronic Health Record experience a plus
• Proficiency in Word required and Powerpoint preferred
• Superior organizational skills and attention to detail
• Discretion and culturally sensitive attitude required

Community Health Center of Danbury Danbury Connecticut Full time