Lead Production Support Engineer @ HR Acuity LLC - Florham Park, NJ

Job Overview

2 months ago

Lead Production Support Engineer

HR Acuity LLC - Florham Park, NJ

We are Looking for a Lead Production Support Engineer to join our technology team. The ideal candidate is a problem solver with a passion to self-learn and troubleshoot web technologies (frontend + middle-tier + backend). Experienced in .NET, SQL server and JIRA.

About Us
HR Acuity® is the leader in employee relations management solutions. Our Software as a Service (SaaS) technology solution helps achieve consistency in how organizations track, investigate and analyze employee issues. Our mission is to build trust and engagement between employees and their employers by enabling transparent work environments through technology and employee relations expertise.

Why work here? Simply put, we have a nimble culture, innovative environment, freedom to think and implement, explosive growth, and work with Fortune 500 clients.
The Opportunity:
  • Triage and prioritize customer requests and issues.
  • Address tickets according to our SLA and communicate priorities and timescales to the business as appropriate.
  • Advanced debugging of C#, database (SQL) and javascript code.
  • Ability to gather information from multiple sources to troubleshoot complex issues.
  • Provide self service tooling for Professional Services and Customer Support.
  • Lead off-shore team.
  • Provide mentorship to other team members (both direct team members and cross team members).
  • Provide single point of contact for first level support and engineering.
  • Recognize issue patterns and work with engineering and support to come up with holistic fixes.
  • Feed QA automation pipeline with issues from the field.
  • 5+ years of Leading L3 Production Support, including triaging and managing L3 customer tickets through the full lifecycle.
  • 5 years SQL Server and TSQL
  • 2+ years of hands on coding experience with C#.
  • Excellent troubleshooting skills (including data, application, code, IIS, Azure and networking issues).
  • Excellent cross discipline communication and collaboration.
  • Experience with front end technologies such as Ajax, JQuery, Javascript
  • Experience with REST-based Web API architecture (OAuth 2.0, Boundary Conditions, API Security) and the ability to troubleshoot and invoke these APIs.
  • Experience with IIS, BitBucket, JIRA (6 months +)
  • Knowledge of JS frameworks like React is a big plus.
  • Go-getter attitude. Problem solver with a passion to self-learn and troubleshoot web technologies (frontend + middle-tier + backend).
  • Combines problem-solving skills and a can-do attitude to overcome any obstacle
  • Willing to work independently with little supervision
  • Strong communcation skills
HR Acuity is located in Florham Park, NJ. This role is remote W/F/H. Ability to come to the office for department/company collaboration based upon business needs

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