The Deloitte Global Identity and Access Management organization delivers a comprehensive set of identity and access management capabilities and services that protect Deloitte and client data. We are seeking a Global Identity and Access Management Manager. The role is essential to refining and expanding upon the established vision for supporting high-quality, service delivery to member firms. The Manager will be part of the team developing identity services, working with both customers and technical teams to ensure the service meets the customer needs in the most effective and high-quality manner possible.

As part of the Global IAM team, this professional:

Strategic

• Support the delivery of identity services and operational excellence

• Assist with development and operational support with the adoption of next generation IAM solutions

• Participate in projects and initiatives working with IAM team members, architectural, development and engineering teams, service owners, and business stakeholders to provide enterprise IAM solutions that are scalable and adaptable with the ever-changing business needs and industry demands.

• Provide development, engineering and operational requirements to IAM projects and strategic initiatives related to enhancements and evolution of IAM services.

Engineering/Operational

• Initiate, design, and deliver automation, process and technology improvements

• Participate in the full spectrum of team activities including planning, design, implementation, validation, and retrospection

• Maintains advanced working knowledge of access management, Azure Active Directory (Azure AD) and Federated Identities, directory services, Multi-Factor Authentication (MFA), and upcoming technologies in the identity space.

• Engage in projects/ enhancements to build and support identity related capabilities leveraging modern authentication solutions

• Support the installation, integration, & deployment of IAM tools, applications, & systems.

• Perform technology research, hands-on evaluation, and provide technical summary of the solution based on business use cases.

• Thrive in a complex, fast paced, constantly evolving organization.

• Develop and debug IAM applications and services, manage SLA and provide opportunities for continuous process improvements.

• Actively engage in incidents raised by member firms and escalation to vendor (as needed) and maintain effective partnerships with teams, vendors, managers, leaders, and stakeholders

• Monitor the Service ticketing system and work to close IAM related service activities

• Participate in a 24x7x365 on-call rotation

• Participate in response activities (commander or support roles) including working with team members on service restoration activities, root cause analysis and prepare leadership reports on incidents, resolution and root cause

• Work collaboratively with information security organization to assist in the detection and mitigation of security events.

Relationship Management

• Global IAM team members

• Global Technology and Infrastructure teams

• Global Digital Application Studios

• Support teams to assist with resolution of production level incidents

• Member firm IAM and technology teams