Houseperson @ The Menhaden Hotel - Greenport, NY

Job Overview

5 days ago

Houseperson

The Menhaden Hotel - Greenport, NY

Our trendy North Fork 16-room boutique property is looking for professional, hospitality driven, fun and friendly guest service agents, just like you!

Located in the heart of Greenport Village, our employees provide high-end service while working with modern amenities, and are supported by a strong company culture.

We pride ourselves on being an up-scale, well appointed, environmentally sustainable, experience driven property. Our goal is to employee similar minded employees who want to excel in customer forward service.

Duties & Functions:

  • Cleans and sanitizes assigned public areas & grounds in accordance with company and franchise policy. Assists the Executive Housekeeper, as needed with deliveries, cots, cribs, trash removal, snow removal, etc. Assists front desk associates with deliveries to guest and meeting rooms and the cleaning of guest rooms after hours. Assists housekeepers, when necessary to collect and deliver linens and /or assist with rooms.
  • Cleans, prepares and sets up meeting rooms in accordance with the function sheets.
  • Ensures the Moke is clean.
  • Ensures hotel equipment, such as cots, cribs, carts, vacuums are maintained properly and secured
  • Ensures cleaning supplies and chemicals are stored used properly. Ensures all chemicals/cleaning product bottles are properly labeled in accordance with the chemical policy.
  • Provides excellent customer service that exceeds expectations of hotel guests. Conducts themselves in a professional manner at all times. Immediately addresses guest’s requests. Assists guests with belongings/luggage as needed. Follows through with other associates to ensure guest needs are met.
  • Communicates with superiors and co-workers about the status of guest requests, assigned tasks, property upkeep needs, and safety concerns.
  • Provides safety and security for the hotel and its guests. Alerts staff and guests to unsafe conditions and follows the company safety and security policies.
  • Provides input and ideas on the operation of the hotel. Participates in training initiatives and skill development.
  • Completes any other task as requested by a supervisor, including training new associates.

Specific Job Knowledge & Skills:

· High School Diploma or equivalent required

· College Degree in Business, Hospitality, or Related field preferred

· One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel preferred

· Enter and locate work related information using computers and/or point of sale systems

· Possess a gracious, friendly, and fun demeanor

· Ability to multitask, work in a fast-paced environment and have a high-level attention to detail

· Strong verbal and written communication skills in English

· Maintain positive and productive working relationships with other employees and departments

· Ability to work independently and to partner with others to promote an environment of teamwork

Job Types: Full-time, Part-time

Pay: $16.00 - $19.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Holidays
  • Weekend availability

Experience:

  • Customer service: 1 year (Preferred)

Work Location: One location

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