Technical Services Engineer

Are you looking for a place where you can receive all the support you need to excel?

• Our company culture believes in family values.
• We are never stagnant, we support change.
• We believe in giving back to the community.

We are looking for a Technical Services Engineer to join our technology team in the Data Center to help us achieve our goal of delivering technology tactics and results to drive businesses forward. To deliver, we need employees with positive attitudes who are effective, sociable, intelligent, and groundbreaking. We drive our employees to be the best by investing in them. You will be offered the opportunity to advance and receive the tools to do so. We value success, while understanding the importance of a work life balance.

If you have a proven track record of success implementing data center solutions, a proven ability to build strong relationships with clients and peers, and a desire to be a valued member of a growing organization then, we encourage you to apply for this opportunity!

Qualifications:

• Minimum 7 years’ experience with a demonstrated proven record and relevant experience successfully working within a managed services organization
• Strong working knowledge of all Data Center technologies, including Windows, and Linux/Unix operating systems, virtualization platforms, Remote User technologies such as RDS, network-based storage systems and SANs, and SQL server database management, networking and internet security
• Collaborate with Network Support and Customer Manager to provide ongoing System Architect services in keeping with customer support plans
• Work with support team to develop and maintain Periodic Review Plans
• 5+ years hands-on experience with Windows server technology, deployments, and architecture
• Experience working with Enterprise Resource Planning systems (ERP) and manufacturing based customers

Preferred Skills:

• Demonstrated ability to communicate and collaborate with other team members
• Must have technical experience in design, deployment, and troubleshooting
• Must have the ability to analyze existing and anticipated client requirements and promote consideration of companies’ solutions and services to meet the client’s requirements
• A desire to learn other emerging technologies and skills
• Ability to provide training to customers and peers
• Ability to work both independently and as part of team, depending on project scope
• Must have excellent communication, documentation, and customer facing skills
• A proven track record of high-quality solution implementations
• Must be a team player and contributor
• Energy, excitement, passion, and desire to make an impact our customers

Responsibilities:

• Excellent inter-personal skills including coaching and motivating people, interacting with Management/Executives/Ownership, and building strong working relationships with business managers
• Provide data center performance and capacity analysis
• Perform storage replication, backup, and DR tests and POCs using native and 3rd party tools
• Deliver customer training and knowledge transfer
• Create Service Standards in design, documentation, configuration, and implementation
• Communicate regularly with the Service Delivery Manager on client satisfaction and review client initiatives
• Provide accurate and on-time updates to team members, project managers, and management team
• Continue to stay current in all aspects of the solutions within your area of expertise
• Maintain required vendor certifications and continue to grow technical skill set

Achieve the requirements and primary accountabilities by:

• Able to manage multiple projects.
• Initiating new, creative ideas.
• Having a willingness to be flexible - adapting to new paths
• Strong problem solving / troubleshooting practices
• Being a team player and working cross-functionally.
• Managing resources and relationships - internally and externally.
• Consistently evaluating processes - recommending changes when appropriate.
• Communicating throughout organization.

Looking forward to getting to know you…

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Which server platform do you have experience with?

Education:

• Bachelor's (Preferred)

Experience:

• Managed Services Organization: 7 years (Preferred)
• ERP systems: 5 years (Preferred)
• Linux: 5 years (Preferred)
• Remote User Technologies: 5 years (Preferred)

Work Location: One location