Corporate Control Management - Project Management - Support Associate @ JPMorgan Chase Bank, N.A. - Jersey City, NJ

Job Overview

6 days ago

Corporate Control Management - Project Management - Support Associate

JPMorgan Chase Bank, N.A. - Jersey City, NJ

The Control Management mission is to solidify an effective Firmwide control framework within and across the lines of business by identifying and remediating control issues with a sense of urgency, regardless of the source. The Control Management team will work collaboratively with other control disciplines and will oversee existing control functions as well as the development of new control functions and protocols. This process will enable the firm to engage the appropriate teams in a timely manner and provide the ability to quickly remediate critical control issues across all the impacted areas of the firm.

The Controls Room is a Firmwide Reporting Utility that provides standardized control-related data and drives quicker, efficient and accurate reporting. It's an information warehouse with capabilities for reporting, visualizations and analytics. Its primary goal is to enhance control oversight and efficiency through the standardization and automation of operational risk reporting, provide access to Firmwide aggregated information and produce business risk insight

Roles & Responsibilities:
  • Help to lead a global support team that provides Application, Client, Business, and Technology support across a suite of Control and Regulatory Applications
  • Investigate and diagnose complex business/technical challenges within an application
  • Create, monitor, and provide required specifications to maintain service level agreements for production systems in order to meet IT standards and customer needs
  • Communicate, both verbally and written information to senior stakeholders, end users, and technology partners on all production Incidents/Issues with a high level of detail
  • Partner with Technology to document bugs and prioritize fixes through production deployments
  • Partner with Product Owners by recommending enhancements to existing processes and system by analyzing user data
  • Partner with the Data Quality and Metadata management teams to ensure the application data is accurate, consistent, timely, etc. for our users to consume
  • Oversee a portfolio of monitoring such as SLA, Performance, Data Quality, and Incidents to ensure identification, documentation, and resolution of all exceptions raised.
  • Develop and manage a detailed project schedule and work plan
  • Report on key performance indicators and metrics of client support teams.
  • Analyze user and application data and interpret data into useful, insightful information.
  • Review data, identify trends, communicate findings and provide solutions for identified problems.
  • Document s upport issues, procedures, operating models, and ensure knowledge bank is continuously updated with relevant material
  • Create user and application reports using visualization tools such as Tableau.
  • Help support the identification and implementation of new data driven processes for the team
  • Create user and application reports using visualization tools such as tableau.
  • Engage with users to get feedback on application and business process while collecting information on application usage

Qualification, Experience & Skills:
  • Bachelor Degree in Computer Science, Mathematics, Economics, Statistics or other related fields.
  • Experience in an Application Support/Client Service or Business Analyst/Product Owner role performing issue analysis and understanding monitoring requirements
  • ITIL Certification
  • Experience with ticketing and triage/defect management highly preferred
  • Strong control background, process improvement and project management experience
  • Strong working knowledge of Agile methodology and product delivery
  • Experience with creating meaningful charts, graphs, or other data visualizations
  • Self-starter, critical thinker who is able to prioritize multiple initiatives
  • Strong communication skills, including oral, written and presentation
  • Experience with Tableau or other BI dashboard tools.
  • Problem solving skills
  • Proficient in MS Office application.
  • Excel proficiency (Pivots, V-Lookups, and Formulas)
  • Excellent written and verbal communication
  • Excellent time management skills, while maintaining a high attention to detail
  • Basic knowledge of one or more relevant programming languages and tools is a plus (e.g. Python, R, Perl, SQL, Alteryx, IDQ)

Personal Qualities:
  • Strong customer service and support focus with a desire to deliver a high quality service
  • Self-motivated and highly professional with ability to lead and take ownership and responsibility
  • Ability to multi-task, work under pressure and to tight deadlines
  • A desire to learn and improve skills and knowledge
  • Fast learner, energetic and enthusiastic
  • Adaptable and flexible to business demands
  • Strong organizational and planning skills
  • Positive 'can-do' attitude
  • Team player

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

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