Employee Experience Manager @ JPMorgan Chase Bank, N.A. - Jersey City, NJ

Job Overview

6 days ago

Employee Experience Manager

JPMorgan Chase Bank, N.A. - Jersey City, NJ

Organization Description

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.

Chase Auto is a leading Auto lender in the US serving clients and customers spanning multiple channels including Private Label Partnerships with Manufacturers, Retail and Commercial Lending through Dealer Services and a growing Consumer Digital platform on Chase.com.

Everything we do as a firm hinges on our ability to hire, empower and retain the best people. Human Resources plays an integral role in designing, implementing and managing people strategies, using the latest in data analytics and technology to deliver industry-leading services. This includes Talent Acquisition, Training, Talent Development, Career Management, Diversity, Compensation & Benefits, Employee Relations, Technology, Finance and HR Service Delivery.

Job Description

The Auto Employee Experience Manager proactively partners with the Chase Auto HR team and senior LOB business leaders including the Chase Auto Culture Council to advise and drive Employee Experience related programs forward. They report to Senior HRBA Lead for Auto

Responsibilities will include leading the design and implementation of strategies to improve employee satisfaction and drive organizational change against key Career, Culture and Employee Experience related priorities for the Auto business

  • Act as the primary HR advisor to the Auto Culture Council and partner with the Auto culture council to program manage and execute on career and community related initiatives to meet their objectives
  • Drive increased visibility of and engagement with Chase Auto employee experience and career progression programs including creation of a single digital interface connecting Chase Auto specific programs with broader CCB and Firmwide tools and resources
  • Build out of the Auto career path framework that provides visibility into Auto career paths that enable employees to have greater visibility into roles within Auto and better engage with firmwide tools (i.e. Lifelong Learning, Career Profile and job searches in [email protected]) to enhance employee experience of mobility and career progression
  • Partner with the Talent Development team to design and execute Auto specific career development and mobility programs in line with talent development needs
  • Support the HRBA and LOB leadership teams to evaluate results and develop LOB initiatives in response to Employee Opinion Survey Results
  • (Partner with senior leaders and culture council teams on redefinition of the Chase Auto Culture and development and execution of related change management activities)

Skills and experiences:
  • Talent Development and/or Culture Change program design and execution experience through prior roles in Development, HR Business Advisory or Employee Experience functions
  • Demonstrated ability to thrive in a fast paced, collaborative, team-based culture and leverage matrixed organization to problem solve, design and execute initiatives
  • Executive presence with strong written communication skills
  • Critical and analytical thinking
  • Project management and project execution

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

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