Contact Center Team Leader @ Recovery Centers of America - King of Prussia, PA

Job Overview

8 days ago

Contact Center Team Leader

Recovery Centers of America - King of Prussia, PA

Listen to a minimum of two calls per month per Treatment Advisor assigned to their assigned shift. The Team Leader will serve as the lead subject matter expert on business rules and policies as well as spend a maximum of 80% of their time taking inbound phone calls. The Team Leader receives and appropriately de-escalates calls and provides second voices from Treatment Advisors, oversees...

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