Specialist IT Support App Delivery and Support Management @ JetBlue Airways Corporation - Long Island City, NY

Job Overview

4 months ago

Specialist IT Support App Delivery and Support Management

JetBlue Airways Corporation - Long Island City, NY

Position Summary

The Specialist IT Support - Application Delivery and Support Management is a temporary role lasting for 12 months. This role is part of the IT Airport Operations Products Team. The Specialist will provide assistance to the team with various daily, weekly and monthly tasks. They will work on the development and transformation of project and support process reporting by assisting Product Manager, Project Managers, IT Manager, and other project resources via education sessions, development of documentation, defining and implementing new processes as needed, and analyzing resource data to improve support and forecasting techniques. The Specialist handles sensitive and confidential information and possesses good organizational, coordination, and collaboration skills.

Essential Responsibilities

  • Work with IT Airport Operations Product team to roll-out any new processes
  • Support the development of portfolio based reports
  • Assist with ongoing development and administration of support processes
  • Creation of process and training materials/programs, along with execution to the team
  • Work with team to support the creation of business cases for potential projects
  • Other duties as assigned

Minimum Experience and Qualifications

  • High School Diploma or General Education Development (GED) Diploma
  • One (1) year of computer application experience
  • Working knowledge of MS Office, namely Excel, Outlook, SharePoint, Word, and Project
  • Ability to multitask and prioritize assignments
  • Ability to work well under limited supervision in a fast-paced environment
  • Strong interpersonal and customer service skills
  • Must be able to learn, understand, and apply new technologies
  • Ability to handle confidential information with professionalism and diplomacy
  • Strong research, analytical, problem-solving and decision making capabilities
  • Available for occasional overnight travel (less than 10%)
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

  • Bachelor’s Degree
  • Experience analyzing operational or financial data.
  • Advanced knowledge in Microsoft Excel and other MS Office Products
  • Highly motivated and self-directed with the ability to see the long term vision
  • Experience with Project and Portfolio Management tools
  • Hands on experience managing projects and/or PMP Certification
  • Experience preparing effective presentations using Microsoft PowerPoint

Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))

Equipment:

  • Computer and other office equipment

Work Environment:

  • Traditional office environment

Physical Effort:

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)


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