Associate, Agency Operations @ Wavemaker - New York, NY

Job Overview

a month ago

Associate, Agency Operations

Wavemaker - New York, NY

Role: Associate, Agency Ops

Reports to: TBD - Functional Lead, Agency Operations

Role context:

Wavemaker is looking for an Associate to join the Agency Operations team. We sit at the core of driving operational effectiveness across the company. You will be working with senior leadership who are driving key business transformation and change management initiatives to streamline our ways of working as well as support our key stakeholders across the organization.

Core responsibilities:

  • Platform Operations: learn to become an expert with the different agency systems (i.e., Media Planning, Buying, Billing, Finance, HR, etc.)
  • Data Steward: support monthly business performance insights by running reporting & analyzing data
  • Process Governance: help with the documentation and dissemination of standard best practices & business processes to agency teams
  • Systems Management: responsible for managing permissions and access rights to key systems for Wavemaker
  • Relationship Management: collaborate with both internal Wavemaker and GroupM stakeholders on key company-wide initiatives
  • Project Management: work w/ and support the team on business-critical projects as needed


Skills and Experience:

  • 1-2 years working in a customer or client service capacity a plus
  • Interest and passion for the digital marketing space
  • Excellent communication and time management skills
  • High attention to detail
  • Ability to manage multiple tasks and work independently when needed
  • Problem solver and loves to creatively troubleshoot issues when they arise
  • Familiarity in using Microsoft Office Suite a plus


About Wavemaker

We always believe there is a better way to grow our client and our people. We do this by positively provoking growth for our clients and people. We work with clients to help them grow and shape their consumers’ brand decisions and experiences through media, content, and technology.

We have one single attitude – Positive Provocation.

Our name is our mission and our method. To make waves, you need to be provocative, even fearless. We always make sure we have each other’s backs through our inclusive culture.

We do our best work for brave brands and people who want to be challenged to go further and faster. We know it’s not easy, but if it’s in you, we will get it out of you.

Our attitude of Positive Provocation is enabled by:
  • The deep Knowledge we have of our clients’ business
  • The confidence to Challenge what’s gone before
  • The Support to go further than we thought possible

We are a part of GroupM, WPP’s global media investment management company. Discover more on wavemakerglobal.com, Twitter and LinkedIn



www.wavemakerglobal.com

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