About the job

gTech’s Product and Tools Operations team (gPTO) leverages deep user, operational, and technical insights to innovate Google's Ads products into customer experiences that are so intuitive (or automated) that they require no support at all. gPTO partners closely with gTech’s Support, Professional Services, Product Management, and Engineering teams to innovate and simplify our Ads products and build the productivity tools ecosystem for gTech users.

In this role, you will provide data-driven insights and analytical support for gTech’s Professional Services and gTech Customer Experience (gCare) organizations. You will focus on solving strategic and operational problems by working with large amounts of data that reside on our internal systems, conceptualizing and building analytical solutions, generating data insights, translating them into actionable recommendations, and influencing important business decisions.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Partner closely with the gTech Professional Services or gCare organization to develop an understanding of the business, from its data and metrics, to its strategic challenges and opportunities.
• Provide thought leadership to key business stakeholders, translating data into actionable insights using appropriate analytical solutions.
• Support business performance in-depth searches to identify and seize opportunities for growth and efficiency, contributing to the strategic direction of the business.
• Conduct repeatable and ad-hoc analyses to measure and interpret business trends and inform business partner decisions.