City Operations Manager @ Instacart572 reviews - 572 reviews

Job Overview

a month ago

City Operations Manager

Instacart572 reviews - 572 reviews

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it's from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

OVERVIEW

Instacart Operations is seeking a City Manager for the Regional Operations team.

About our Regional Operations team: The Regional Operations team drives success through local insights and execution, and promotes engagement for all shoppers by working locally to build relationships, understand and address local needs, and support shoppers in serving their customers. Regional Operations works hand-in-hand with other teams to foster a pro-shopper culture and acts as a local partner to multiple cross-functional teams.

Highlights: Operations is core to Instacart's success, and as such, our team moves fast and thrives on solving difficult problems. As a City Manager, you'll drive success and engagement for all shoppers by working locally to build relationships, understand and address stakeholder needs, and act as the operations leader and point of contact for the geography. You will support our Full Service Shoppers, partner closely with retail partners, and drive initiatives that contribute directly to our most important company goals. Depending on the area, you may also manage a team of Site Managers who are responsible for managing in-store shoppers. Our City Managers have a tenacious appetite for driving operational excellence while challenging the status quo.

Want to learn more? Lettuce show you the way!

What you'll love about this role...

  • Lead local strategy – Create and implement operational strategy to win with all relevant stakeholders including shoppers, customers and retailers
  • Be an incredible partner – Work with our Operations, Product, Engineering, Business Development, Legal and HR teams to build consensus and execute with precision
  • Act like an owner - Achieve growth and profitability goals by diagnosing and resolving challenges swiftly, and seeing around corners to identify problems proactively
  • Try new approaches – Use a data-driven approach and marketplace knowledge to identify improvement opportunities, run tests, and continuously improve our best-in-class user experience

ABOUT THE JOB

  • Your role will consist of a combination of directly supporting the efforts of thousands of Full Service Shoppers in your area, as well as leading and managing a team of Site Managers who oversee groups of Shift Leads and In-Store Shoppers in your assigned areas to ensure flawless service delivery to our customers daily
  • You are the face of Instacart to thousands of our shoppers, and will need to balance multiple tasks and competing priorities each day to ensure you are visible to our teams.
  • Help build and execute programs to engage and support all Shoppers in your region
  • Act as your area's regional SME and work collaboratively with other operational pIllars on shopper-facing product rollouts and initiatives
  • Responsible for all area store metrics and KPIs for in-store shoppers, including: shopper efficiency, quality, staffing, overage, underage, and many others
  • Support your team in building their skills and advancing their personal development goals
  • Contribute to regional growth through identifying new coverage areas and shopper acquisition strategies
  • Develop and manage relationships with the managers of your partner stores
  • Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, data-driven mindset
  • Support local Market Managers and regional General Managers on impactful projects for continued operating efficiency and growth.
  • Maintain a high emotional intelligence and ability to work with, coach, and manage a diverse workforce
  • Provide an operational perspective to teams at HQ including logistics and community operations to ensure best practices and protocols.
  • Most city managers spend anywhere between 15-30% of their time in the field (at retail locations, community events, and more)

ABOUT YOU

We rely on our values to guide our decisions: "Solve for the Customer", "Every Minute Counts", "This is Your Baby", "Go Far, Together" and "Of Course, But Maybe".

What does this mean for your role? We are looking for someone who has:

  • Bachelor's Degree or equivalent work experience
  • At least 2 years of people management experience
  • Background in operations, finance, consulting, or a similar role at a tech company
  • Strong communication skills, can effectively communicate at the corporate and retail level
  • Ability to query and analyze data in order to support a data-backed, quantitative approach to decision making
  • Comfortable working in a fast-paced and self-motivated environment, enjoys autonomy
  • Experience guiding creative solutions to complex problems
  • High attention to detail and strong execution skills
  • Comfortable with the tools of the trade (eg. Excel, Google Drive)
  • Strong critical thinking ability in technical & non-technical issues
  • Positive attitude and fortitude to work through ever-changing and dynamic operational conditions

Bonus if you…

  • Have advanced experience with Excel
  • Knowledge and experience with SQL and/or Tableau
  • Exposure to P&L ownership, finances
  • Lean/Six Sigma Certification

Accommodations & Accessibility

At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.

Similar Jobs

Duane Reade Cashier

WALGREENS

New York, NY

A Cashier is responsible for maintaining outstanding customer service as per Company standards, processing sales quickly, accurately and efficiently, cash…

Front Desk Agent

Marriott International, Inc

New York, NY

Job Category Rooms & Guest Services Operations. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights…

Associate Commissioner

NYC Careers

Queens, NY

Evolving policy or emerging operations. Candidate must also have excellent leadership, verbal, and written skills; at least two years of managing the operations…

Custodian (Part-Time), Bureau of Operations

NYC Careers

Manhattan, NY

In a medium sized building or in a large building provide, oversee the operation of a low pressure heating system.

Telephone Operator

Marriott International, Inc

New York, NY

Job Category Rooms & Guest Services Operations. Answer, record, log, and process all guest calls, requests, questions, or concerns.

Member Development Case Worker - Temporary

TSNE MissionWorks

New York, NY

And other applications (Google Apps.) and equipment operation such as copiers, scanners, fax machines, and telephones. Assist other staff with document filing.

2022 Seasonal Ride Operator Associate

Central Amusement International, INC

New York, NY

Responsible for the safe and efficient operation of the attractions. Ride Operator Associates will be responsible for loading and unloading customers onto rides…

WJP Outreach Worker - Temporary

TSNE MissionWorks

New York, NY

And other applications (Google Apps.) and equipment operation such as copiers, scanners, fax machines and telephones. Lift and/or move up to 25 pounds.

COVID Data Analyst

Fund For Public Health In New York Inc

Long Island City, NY

Strong competence in data analysis and experience in application of data to inform, drive and improve operations and disease surveillance.

Concierge

Marriott International, Inc

New York, NY

Job Category Rooms & Guest Services Operations. Our Concierge take the initiative to become experts in the local area and build partnerships across the…

Operations Manager

Hotel 57

New York, NY

Provide all aspects of shift coverage in F&B operations as needed. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel…

Residential Property Associate

Realty Operations Group

Corona, NY

Develop and maintain strong relationships with residents, vendors and suppliers by employing world class communication skills in all interactions.

Associate, Strategy and Operations

Landis

New York, NY

Explore and build partnerships with third parties that can improve our overall operations. 2-5 years of prior experience in a similar role (tech, operations,…

LDU Outreach Worker - Temporary

TSNE MissionWorks

New York, NY

Compliance with WJP, NY state and NY city COVID-19 safety protocols and requirements is mandatory. And other applications (Google Apps.) and equipment operation…

Business & Employer Services Representative - Temporary

TSNE MissionWorks

New York, NY

Compliance with WJP, NY state and NY city COVID-19 safety protocols and requirements is mandatory. And other applications (Google Apps.) and equipment operation…

Engineer

Arthouse Hotel New York City

New York, NY

Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Over the past two years, the hotel introduced artful…

Marketing Strategy, US Wealth Management- Associate

JPMorgan Chase Bank, N.A.

New York, NY

The U.S. Wealth Management (USWM) business is focused on helping investors achieve their long-term financial goals and comprised of the Chase wealth management…

Teller I (Avenue U) 20 HRS

TD Bank

Brooklyn, NY

Adheres to safe deposit box procedures/operations and guidelines. The Teller I provides legendary Customer Service while processing Customer transactions face…

NRU Health Navigator, Bureau of Community Engagement Policy, and Practice (CEPP)

NYC Careers

Queens, NY

Reporting directly to the CEPP Assistant Commissioner, the NRU Outreach Director will manage the day to day operations of the unit and oversee all elements of…

Administrative Manager-Commercialization

Mount Sinai

New York, NY

The Administrative Manager is responsible for planning, direction and oversight of all administrative, human resources, financial/revenue cycle and/or clinical…

Custodian, Bureau of Operations

NYC Careers

Brooklyn, NY

In a medium sized building or in a large building provide, oversee the operation of a low pressure heating system.

Project Manager

NYC Careers

Manhattan, NY

The office oversees a wide range of programs related to the installation, operation, and management of various streetscape elements citywide.

Senior Asset Protection Investigator - New York City, NY

Brambles Group

Staten Island, NY

Must be able to travel within assigned territory that can include multiple cities/states. The Senior Asset Protection Investigator is responsible for Asset…

Cap Mkts MD I-Sales (M)(F)

PNC Financial Services Group

New York, NY

Responsible for a team sales professionals to drive sales activities and strategies for a specific product(s) or transaction(s) and managing and developing…