Client Excellence Lab Manager, Global Risk Advisory @ Deloitte - New York, NY

Job Overview

4 months ago

Client Excellence Lab Manager, Global Risk Advisory

Deloitte - New York, NY

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with other experts in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?
Want to make an impact that matters? Consider Deloitte Global.

Work you'll do:

Deloitte is currently searching for a Client Excellence Lab Manager to support the Global Risk Advisory Client Excellence Leader within our Clients and Industries team. The Manager will own and execute our strategy for labs - innovative virtual multi-day sessions designed to support the account teams on our most strategic clients.

  • Own and execute the Client Excellence lab strategy
  • Evaluate the effectiveness of labs, identify areas of improvement, and provide recommendations for program enhancement and development
  • Monitor progress and communicate accomplishments to senior Risk Advisory leadership
  • Manage the coordination and execution of lab design
  • Collaborate with priority account teams to ensure their needs are met through the lab program
  • Partner with client teams/GRA Industry teams to plan for and dry-run impactful client sessions by tailoring the Lab and helping to formulate the agenda
  • Collaborate and coordinate with the GRA Industry Leaders, Program Leads, Account Team Members, Facilitators, and support staff to construct and orchestrate labs and drive account-specific priorities
  • Build relationships and establish a network of colleagues within member firms to understand priorities, influence collaboration, and exchange ideas and share best practices for the benefit of the global network
  • Review opportunities identified as part of labs and track results in post lab calls
  • Collect ongoing feedback and bring thoughtful solutions to ensure ongoing growth and evolving of lab program
  • Track budget to actuals for facilitators
  • Ensure timely and accurate reporting and flow of information among leadership and key stakeholders

What you'll be part of - our Deloitte Global Culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and implement global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has opportunities. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.
How you'll grow:

Deloitte Global inspires our people at every level. We believe in investing in you, helping you at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching, and mentoring. We want you to ask questions, take chances, and explore the possible.

Benefits you'll receive:

Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do — that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.

Corporate Citizenship:

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.


  • Desired Level: Manager
  • Strong project management and organizational skills, and attention to detail
  • Ability to synthesize group discussions into concrete action items
  • Excellent strategic thinker, with demonstrated experience in business process and operational excellence
  • Ability to work globally and cross-culturally with varying professional levels and geographies, including senior PPMDs and US India colleagues
  • Flexibility to work across multiple time zones
  • Experience in client servicing, navigating internal Deloitte networks; experience with regional Clients & Industries processes and networks preferred, but not required
  • Ability to predict and respond to leadership requests / needs
Other Qualifications:
Prior lab experience - mangaging, facilitating, or participating
#LI-Hybrid (remote may be an option)

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