Community Health Worker Supv @ NYC Health + Hospitals - New York, NY

Job Overview

a month ago

Community Health Worker Supv

NYC Health + Hospitals - New York, NY

About NYC Health + Hospitals


Woodhull Medical and Mental Health Center is attuned to the healthcare issues that matter to the people of North Brooklyn. Woodhull focuses on preventing disease and promoting healthy lifestyles by reaching out to the community at various locations.

Woodhull Medical and Mental Health Center is a non-smoking facility.

Job Description


Purpose of Position:

New York City Health + Hospitals is the largest safety net health care system in the country and serves 1.3 million New Yorkers, nearly 400,000 who are uninsured. It provides medical and mental health services through its 11 acute care hospitals, four skilled nursing facilities, six large diagnostic and treatment centers and more than 80 community based clinics.

NYC Health + Hospitals played a pivotal role during the COVID-19 pandemic, not just in treating New Yorkers, but also in testing residents, breaking chains of COVID-19 transmission in a timely fashion through contact tracing, and ensuring New Yorkers could isolate and quarantine safely. NYC Health + Hospitals will play a leading role in supporting New Yorkers in the recovery from the COVID-19 pandemic, including by dedicating resources to address the disproportionate toll that the pandemic took on low-income residents and in communities of color. Through the creation of the NYC Public Health Corps, NYC Health + Hospitals will build a workforce of Community Health Workers that is focused on assisting patients with meeting their goals around health and well-being and that can be activated in case of future public health emergencies.

Areas of Responsibilities:

Under the direction of the Ambulatory Care Chief and working closely with a Borough Program Manager, as part of the NYC H+H Public Health Corps, supervises a team of up to 10 Community Health Workers (CHWs) performing patient-centered, community health work with adult patients in collaboration with interdisciplinary teams at multiple clinic sites in NYC H+H primary and specialty care clinics, reporting to Ambulatory Care Leadership at each site. Supervisors are assigned a team of CHWs, trained frontline public health workers who are trusted members of and/or have an unusually close understanding of the community served. CHW teams serve a critical role in improving quality of care for our System’s patients through oversight of community outreach activities aimed at connecting patients with available resources to support their health goals.

Summary of Duties and Responsibilities:

General tasks and responsibilities will include:

  • Supervise 5-10 CHWs at one or more clinical sites
  • Partner with Program Manager and clinical leadership to refine and deliver CHW Program to support specific facility, department and patient needs
  • Participate in regular meetings with Program Manager and clinical leadership to review program progress
  • Assist in recruitment and hiring of excellent CHW candidates, as needed
  • Lead training and mentoring process for CHWs
  • Supervise CHWs based at one or more clinical sites and across community-based sites serving hundreds of high-need patients per year, by providing support, coaching, and facilitating problem-solving for CHWs
  • Conduct weekly 1:1 Supervision meetings with each CHW to review patient caseload and provide feedback and recommendations on intervention approach
  • Escalate issues to Program Manager or Clinical Leadership as appropriate
  • Facilitate weekly case conferences with the CHW team to review goal-directed interventions and work with CHW team to develop and refine patient recruitment strategies to ensure enrollment targets are met
  • Develop channels to facilitate communication between CHWs and clinic and hospital care teams; educate clinical teams on CHW program
  • Manage patient outreach list and track enrollment progress using the electronic health record (Epic) and other programs, as needed
  • Oversee CHW patient intake process aimed at developing patient-centered, goal-directed treatment plans
  • Stay up to date on, and ensure CHW team is informed of, evolving patient resources including hospital resources, community services, and benefit programs
  • Monitor and track program progress and effectiveness of CHWs
  • Identify and carry out CHW program quality improvement initiatives such as direct CHW observation and patient follow-up interviews
  • Participate in ongoing training activities related to the community health worker role and program, as well as public health emergency response skills relevant for the Public Health Corps
  • Perform other related program tasks, as needed and performs duties in response to public health emergencies, when necessary.

Minimum Qualifications


1. One year of full-time experience in a government agency or community organization in providing community services to the public or in assisting members of the community in obtaining community services; or
2. Completion of an approved six month training program of combined classroom training and on-the-job experience in community liaison work, plus six months of full-time experience as described in 1 above.

For Appointment to Level II
In addition to meeting the qualification requirements of Assignment Level I, appointment to Level II requires:
1. Two additional years of full-time experience in counseling, community work or community health activities in a government agency or community organization engaged in providing community services to the public, assisting members of the community in obtaining community services or maintaining liaison with schools, community organizations or other government agencies for the purpose of providing assistance and obtaining participation and support for implementation of community or public service programs; or
2. Education and/or experience equivalent to 1 above. Study at an accredited college in sociology, psychology or other behavioral science may be substituted on the basis of 30 semester credits for each year of the experience described above. However, all persons must have at least one year of the full-time experience described above.
For Appointment to Level III
In addition to meeting the qualification requirements of Assignment Level II, appointment to Level III requires:
1. One additional year of full-time experience as described in 1 above.

Department Preferences


Spanish language competency highly preferred.

Experience managing staff in a healthcare setting, non-profit, or community-based organization preferred.

Strong computer literacy and comfort learning new computer programs preferred.

Comfort supervising staff both in-person and remotely preferred.

Ability to prioritize and handle multiple responsibilities simultaneously and delegate when appropriate preferred.

How To Apply


Please be advised that proof of Covid-19 vaccination is required prior to hire.

If you wish to apply for this position, please apply online by clicking the "Apply Now" button.

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