Community Success & Engagement Manager @ WPP - New York, NY

Job Overview

a month ago

Community Success & Engagement Manager

WPP - New York, NY

WPP is the transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 100,000 accomplished people in 110 countries. We create transformative ideas and outcomes for its clients through an integrated offer of communications, experience, commerce, and technology. WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 325 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100.

WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide. We are quoted on the London Stock Exchange and the New York Stock Exchange. Key performance indicators for WPP (2020) include Billings of £46.9bn and Revenue of £12bn.

Visit our LinkedIn page to see what we're up to!

Why we're hiring:

WPP is looking for someone to drive our Community Success and Engagement across the organization as we rollout the Workday Program. This role is the about building engagement and adoption through stakeholder and community ambassadorship. Working with key leaders, influencers, and employees across various agencies to understand their key needs and having the product, communications, and engagement needs be addressed during the Workday launch and beyond.


Community success and engagement efforts start with strong partnership with the Workday Global Product Owners to better iterate and optimize the product for the benefit of our customers.


This role with support the launch Workday waves with an emphasis promoting and driving engagement leading strong ambassador programs, collaborating on communications and campaigns, keeping ambassador feedback top of mind, connecting with global business leads about the benefits of Workday, and always thinking with a growth/hybrid mindset.


Using your WPP and agency rolodex, you'll draw upon your relationships and organizational understanding to build out meaningful connection points and strategies for engagement across the WPP organization to help transform hearts and minds around the Workday Program.


This role reports into the Global Head of Change & Engagement on a team of other Communications & Engagement professionals who are working to drive larger Workday adoption.


What you'll be doing:

  • Broad understanding of WPP and its agencies, capabilities and how to draw upon key people across the businesses to mobilize engagement
  • Expert collaborator as role requires deep partnership with GPOs, comms / change teams to ensure that user value is maintained through Workday launch
  • Host feedback gathering initiatives (quantitative and qualitative) to better understand our customer/community needs and build out engagement programs/frameworks from feedback
  • Expert collaborator as role requires deep partnership with GPOs, comms / change teams to ensure that user value is maintained through Workday launch
  • Be a subject matter expert the value of Workday and what it means for our organizational transformation and clearly communicate it to all our stakeholders and customers
  • Partners with Global Product Owners throughout the duration of the launch to ensure their customers are readied for Workday implementation.
  • Take the lead to build out and run multi-level ambassador programs to address the unique needs of our customer segments/stakeholder that ultimately propel the adoption of Workday.
  • Create processes, documentation, and strategies to gather user feedback and guide new engagement plans based on learnings
  • Augment or curate communications materials to different audience needs including PowerPoints, FAQs, Emails, etc

What you'll need:

  • Superior communication skills: written, conversational, and presentation
  • Ability to translate deeper technological/platform-based terms into the customer friendly user value conversations
  • Strong level of objectivity that leans toward advocating for the customer and their needs
  • Highly collaborative team player with the knowledge, intellect, and temperament to work effectively in a fast-paced, energetic, and complex environment
  • Adeptly navigate corporate culture working with people across all roles and disciplines
  • Communicate and collaborate with a diversity of team members, in and out of our team, to drive Workday adoption/engagement
  • Nimble, problem solver
  • Excellent EQ & IQ to navigate diverse types of people across disciplines, levels, and agencies
  • Communication influencer
  • Corporate change maker
  • Demonstrate grace under pressure
  • Experience working and maintaining relationships with executives
  • Ability to work in ambiguity and be solutions-oriented as we work to break down organization silos and their subsequent behaviors

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.


What we'll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

Please read our Privacy Notice for more information on how we process the information you provide.

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