Senior Executive Assistant, Group President of Global Commercial Services & Credit and Fraud Risk @ Amex - New York, NY

Job Overview

4 months ago

Senior Executive Assistant, Group President of Global Commercial Services & Credit and Fraud Risk

Amex - New York, NY

The Senior Executive Assistant will be a direct report of the Group President of Global Commercial Services (GCS) and Credit & Fraud Risk (CFR) and will work very closely with her as she leads these two organizations of over 8,000 colleagues and $13b of revenue. The Group President’s office is a dynamic, fast-paced environment and therefore the day-to-day responsibilities require seamless collaboration across a wide range of stakeholders both inside and outside of American Express. This position is an integral part of the team and needs to be extremely proactive in anticipating and adapting to the needs of the Group President and those in need of her time. The ideal candidate must be seasoned and have experience working as part of a C-suite team, handling a wide range of administrative related tasks and be able to work independently and confidently under pressure. Building strong relationships, proactivity, ability to manage and operate in a dynamic environment, being resourceful and knowing how to navigate large organizations will also be critical to success in this position.

Day to day responsibilities include, but are not limited to:

  • Manage complex calendar activity: coordination and oversight of internal and external business meetings, making all necessary arrangements including sending invitations, reserving facilities, audio, telepresence and visual setup, transportation, catering and preparation of meeting materials
  • Making complex travel arrangements and itineraries including air, hotel, transfers and visas
  • Preparing, reconciling and processing of expense reports in line with company and organization requirements using Concur Expense System
  • Reviewing and evaluating expense reports submitted by Direct Reports for leader approval
  • Managing general follow-up and generating reminders in order to effectively meet deadlines and commitments
  • Managing long-term calendar views of critical meetings and events
  • Preparing and managing team organization charts
  • Reviewing all Ariba and other system requests to Group President prior to approval
  • Processing online Human Resources transactions
  • Procuring laptops, office supplies, office space, etc. and managing the procurement process including researching and approving invoices, and researching standard accounting errors
  • Managing administration including updating distribution lists, onboarding for new hires, setting up group-wide meetings (e.g. Town Halls)
  • Work closely with the Executive Office team to coordinate Group President’s office operations


  • Ideal candidate should have 5+years of previous experience as an Executive Assistant at a C-suite level and familiar with office management and technologies
  • Experience supporting global leaders located across multiple time zones
  • Experience exercising discretion and confidentiality with sensitive information
  • Motivated, proactive team player with strong initiative, organizational, administrative and interpersonal skills
  • Strong attention to detail with emphasis on accuracy, quality, timeliness, follow through and sense of urgency in executing
  • Must work well under pressure without losing composure and professionalism
  • Excellent verbal and written communication skills (via phone, email and in-person)
  • High level of proficiency using MS Office including Word, Excel and PowerPoint, as well as internal AXP (or related) tools and systems – phone functions, MS Outlook, Ariba, Concur, Payroll, and InviteManager
  • Ability to learn internal systems and processes quickly
  • Excellent time management and organizational skills with a strong focus on accuracy and attention to detail, ability to work flexibly, sometimes under pressure
  • Proven ability to manage multiple priorities, work independently, work within deadlines in a fast-paced, dynamic environment and execute across multiple initiatives/tasks
  • Ability to interact effectively and diplomatically with executives and Executive Assistants across the organization

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

In addition to completing a primary COVID-19 vaccination series, which is a requirement in place today, effective March 1, all medically eligible colleagues must have received a booster shot in order to work in or visit any of our offices in the U.S. or attend company gatherings both onsite and offsite. This requirement is subject to legally required accommodations.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

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