Executive Director - Head of Mobile Product @ JPMorgan Chase Bank, N.A. - New York, NY

Job Overview

2 months ago

Executive Director - Head of Mobile Product

JPMorgan Chase Bank, N.A. - New York, NY

Organization Description

JPMorgan Chase is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. The firm serves millions of customers in the U.S. and many of the world's most prominent corporate, institutional and government clients.

Our Consumer & Community Banking (CCB) organization is dedicated to serving nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. As part of the group, you will support the delivery of award-winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. You will contribute to the development and delivery of cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients. Our mission is to create engaged, lifelong relationships with current and future customers and we put our customers at the heart of everything we do.

Job Description

CCB has undergone a massive transformation to a product-aligned organization, which has allowed us to accelerate our focus on customer experiences and the underlying foundation that powers them. The Digital Channels team is seeking a highly effective and innovative Head of Mobile Product, who will be responsible for setting the strategic direction of the Chase mobile app, delivering a mobile experience that addresses our customers' needs and business priorities, and evolving our mobile operating model to balance efficiency, scalability and customer experience. You will lead a team of high-performing Product Managers, and work closely with the lines of business as well as Design, Technology, Data and other cross-functional teams to bring delightful mobile products and experiences to life.

Responsibilities:
  • Own the core mobile app experience, with accountability for delivering apps that provides value to our customers, are unique, and make managing their finances simpler.
  • Create and manage a mobile roadmap that is grounded in business priorities, customer feedback, data and experimentation.
  • Be the face of the team working with the lines of businesses dependent on using mobile engagement to drive their own business outcomes.
  • Collaborate across lines of businesses and Design, Engineering, Data and Marketing teams to bring their experiences to life within a consistent mobile experience.
  • Provide leadership and direction that motivate and inspire a team of product professionals.
  • Create, implement and communicate a prioritization framework that keeps requestors and leadership informed of the status of their asks.
  • Serve as internal mobile subject matter expert with a passion for mobile landscape and trends, mobile platforms, customer experience, and emerging mobile technologies.
  • Increase scalability and efficiency over time by contributing to the success of distributed mobile development.

Qualifications:
  • You have a passion for creating digital experiences customers love.
  • You take pride in being a relationship builder, negotiator and problem solver. You can say "no," but when you do, it's with transparency and delivering your conclusion with supporting evidence.
  • You have the ability to influence people at all levels across a broad variety of job functions with your story-telling and organizational skills and attention to detail.
  • You are energized by managing / overseeing multiple initiatives and operating in a fluid environment.
  • You believe that data-driven decision-making and experimentation yield the best products, and you are committed to championing that within the organization.
  • You have a sense of urgency, don't take things at face value, and are adept at working the matrix in a large organization.
  • You have a habit of thinking of the next steps and how the sequence of events need to unfold. You bring clarity to those around you.
  • You have 8+ years of experience in mobile and/or online product experience.
  • Undergraduate degree in a related field required - BS or MS in Business Management or comparable field of study.

Employer Description

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

Similar Jobs

Executive Director

Independent State Agency

Hauppauge, NY

Exceptional interpersonal and communication skills (written and oral) and demonstrated ability to manage relationships across a variety of groups (legislators,…

Executive Director, Research & Collaboration

NYC Careers

Brooklyn, NY

Ability to take direction from executive leadership and participate in strategic planning activities; Ability to communicate to executive leadership the broad…

EXECUTIVE DIRECTOR, PUBLIC INFORMATION

NYC Careers

Brooklyn, NY

18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Exceptional written and verbal communication.

EXECUTIVE DIRECTOR, BEV CENTRAL & FIELD OPERATIONS

NYC Careers

Brooklyn, NY

However, all candidates must have the 18 months of experience in an administrative, managerial, executive or supervisory capacity as described in "1" above.

Executive Director, Global Brand Quality - La Mer

The Estée Lauder Companies

New York, NY

This leadership role is responsible for building and driving end-to-end Quality Management into the Brands by collaborating with the Brands, Supply Chain, R&D,…

Executive Director, Global Privacy Risk

KPMG

Melville, NY

Lead the privacy risk team for KPMGI on complex data protection matters, including cross-border data transfers, information security incidents, data breaches…

Office of Chief Executive Officer, Communications Manager (New Consumer Health Company)

Johnson & Johnson

Skillman, NJ

Set the tone for other executive-focused communicators, setting the stage for how thought leadership pillars and executive platforms are created/executed.

Executive Director, Indirect Procurement, Global IT

The Estée Lauder Companies

Long Island City, NY

Development and implementation of global category strategies. Development of savings plans that meet targets for the category.

Executive Director, Global Privacy Risk

KPMG

New York, NY

Lead the privacy risk team for KPMGI on complex data protection matters, including cross-border data transfers, information security incidents, data breaches…

Executive Director, Global Privacy Risk

KPMG

Stamford, CT

Lead the privacy risk team for KPMGI on complex data protection matters, including cross-border data transfers, information security incidents, data breaches…

Executive Director, Global Privacy Risk

KPMG

Philadelphia, PA

Lead the privacy risk team for KPMGI on complex data protection matters, including cross-border data transfers, information security incidents, data breaches…

Executive Director, Global Privacy Risk

KPMG

Short Hills, NJ

Lead the privacy risk team for KPMGI on complex data protection matters, including cross-border data transfers, information security incidents, data breaches…

SENIOR DIRECTOR FOOD NUTRITION SERVICES

Montefiore Medical Center

Bronx, NY

Provides the Food and Nutrition Services Department with a mission and vision consistent with institutional goals.

Executive Director, Global Privacy Risk

KPMG

Montvale, NJ

Lead the privacy risk team for KPMGI on complex data protection matters, including cross-border data transfers, information security incidents, data breaches…

Senior Director, Computational Toxicology

Johnson & Johnson

Spring House, PA

Is a group leader for several PhD/MS scientists and will guide the implementation and/or development of computational chemistry, biology and structural biology…

Sr. Manager/Associate Director - Business Development CGT Services

Absorption Systems

Exton, PA

This is a key role within the Commercial/Business Team with primary function being business development and supporting discussions between Clients and the…

Swaps Trading - Executive Director

JPMorgan Chase Bank, N.A.

New York, NY

As a Trader within the JP Morgan, you will work with top professionals to advise and facilitate transactions with a variety of institutional clients comprising…

Senior Campaign Director, Government Accountability

Color Of Change

New York, NY

The Senior Campaign Director must bring a deep understanding of the needs and systems required to run ambitious, effective, well-resourced campaigns with…

Executive Director - Applied AI ML Director

JPMorgan Chase Bank, N.A.

New York, NY

Candidates should not be hesitant to take on projects where he/she will everything end-to-end, thinking like an engineer not afraid to get his/her hands dirty…

Executive Director, Controls Governance Manager

JPMorgan Chase Bank, N.A.

Brooklyn, NY

The CIB Control Management organization is responsible, in partnership with the business to define and oversee the CIB control environment.

Sr. Director, Project Management

Bausch + Lomb

New York, NY

Excellent verbal, written and executive presentation skills. The Sr. Director of R&D Portfolio Management works collaboratively with the VP of R&D Portfolio and…

Sr. Director, Project Management

Bausch + Lomb

Manhattan, NY

Excellent verbal, written and executive presentation skills. The Sr. Director of R&D Portfolio Management works collaboratively with the VP of R&D Portfolio and…

J.P. Morgan Wealth Management - Executive Director, Wealth Planning & Advice

JPMorgan Chase Bank, N.A.

New York, NY

Must be comfortable working with individuals across the entire wealth spectrum and have experience with tax and wealth transfer strategies; familiarity with…

KIPP NYC Senior Director, Marketing & Communications

KIPP NYC Public Schools

New York, NY

The KIPP NYC Senior Director of Marketing and Communications will be responsible for the development and supervision of all marketing, communications and media…