User Experience Design Director @ JPMorgan Chase Bank, N.A. - New York, NY

Job Overview

a month ago

User Experience Design Director

JPMorgan Chase Bank, N.A. - New York, NY

Authenticity, inclusion, growth, and a passion for designing delightful payments experiences are part of our core values. If you're nodding your head right now, you need to apply because you've found your posse.

As our next User Experience Design Director, you'll create experiences that impact millions of people and small businesses who send and request money every day.

Job description:

You've got a knack for solving knotty problems through crude prototypes, the poise and grit to socialize your solutions with top product partners, a passion for the consumer payments space, and the desire to see through our customers' eyes. These traits will define your success as a User Experience Design Director, and we can't wait to welcome you to the team if you:
  • Thrive in collaborative, team-oriented, cross-functional environments
  • Have a passion for creating simple, beautiful solutions to complex problems.
  • Are skillful at applying different design tools in creating user flows, storyboards, and prototypes to explore concepts and tell the story behind the design
  • Have a growth mindset, value inclusion, and be able to bring your real self to work.
  • Have designed for both mobile and web
  • Receptive to feedback and able to rapidly iterate, concept, and prototype solutions
  • Can take designs from early concept to detailed delivery

What you'll do:

  • Lead design driven programs through the discovery to build phases in collaboration with Product and Engineering
  • Map end to end customer experiences for payment products exposing the many non-digital moments which makes up the true customer experience
  • Develop web/mobile user experiences based on data and user research which you'll take all the way into production leveraging Chase's Design System
  • Work with engineers to ensure accurate creation and deployment of your work is executed
  • Participate in user research by collaborating with researchers in hypothesis development as well as the practical creation of artifacts needed for both exploratory and evaluative approaches.
  • Keep up-to-date with trends, techniques, and software


  • 12+ years of experience designing end-to-end customer experiences solutions and delivering them to market
  • A portfolio that demonstrates your design-thinking approach and delivery of user-centered product solutions
  • Experience in supporting user researchers with the artifacts needed for studies that contribute to your work
  • Effective communication of design rationale and ability to defend your solutions
  • Awareness and practical understanding of current technologies, platforms, and design trends
  • Understanding of how design translates to code; skilled at partnering with scrum teams to realize the design vision
  • Experience developing solutions based on existing design systems or component libraries, and contributing to them

If you've read through the details and made it this far, please apply! It's an exciting time to join, and we'd love to meet you.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

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