IT Associate Level 3 @ The City University of New York (CUNY) - New York, NY

Job Overview

2 months ago

IT Associate Level 3

The City University of New York (CUNY) - New York, NY

Job ID: 23322

Location:

Full/Part Time: Full-Time

Regular/Temporary: Regular

GENERAL DUTIES

I.T. Associates perform moderately complex professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Associates work in areas such as development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report. Work tasks include resolving complex technology problems and serving as a technical resource. They have considerable latitude for independent initiative and judgment and may have supervisory responsibilities.

I.T. Associates should demonstrate mastery of one or more technology-related disciplines.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at

http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html

CONTRACT TITLE

IT Associate

FLSA

Exempt

CAMPUS SPECIFIC INFORMATION

IMPORTANT NOTE

*Only applicants who meet the qualification requirements and are a permanent IT Support Assistant, permanent IT Assistant, permanent IT Associate, or have applied for IT Support Assistant, Exam #2064, will be considered.*

The IT Associate for Unified Communications is responsible for the development, management and maintenance of Baruch College’s digital communications infrastructure and services. This currently includes a legacy Mitel PBX but this position will also be a key member of the team planning and executing a VoIP migration. This position has an important role in designing and administering communications systems that support the College’s global outreach initiatives, including international student recruitment, student and faculty exchange and collaboration, collaborative research abroad, global programs and partnerships with educational institutions, government and non-profits, corporations, and industry. This position is expected to perform maintenance and troubleshooting operations on both voice and data networks. As a member of the Technology Infrastructure Services team in the Baruch Computing and Technology Center, this position serves as a technical resource to other members of the team and participates in the development of a converged data/voice environment at the College.

In addition to the general duties, this position will:

  • Administer and maintain PBX during transition.

  • Implement VoIP system.

  • Document the needs of faculty, staff and students related to telecommunications systems and services.

  • Install, administer and maintain unified communications, voicemail and fax systems.

  • Administer and maintain a VoIP monitoring solution.

  • Administer ACD vectors, announcements, schedules, tables, and agents.

  • Assist with the administration of videoconferencing systems.

  • Develop and maintain documentation, including disaster recovery procedures, architecture diagrams, call/data flow diagrams, service request and support procedures, etc.

  • Participate in planning and implementing complex technical projects, working both independently and as part of a team.

  • Work with other IT staff in troubleshooting telecommunication and network issues.

  • Provide second-tier support for trouble tickets to resolve complex voice and/or networking issues.

  • Engage in an ongoing program of professional development.

  • Disseminate knowledge and cross-train other team members.

  • Conduct scheduled maintenance, respond to emergencies, and other related tasks during non-business hours.

MINIMUM QUALIFICATIONS

  • An equivalent of seven years of experience post-high school that can be met by one of the following: seven years of full-time work experience in a computer or technology related position; an Associate's degree plus five years of full-time work experience in a computer or technology-related position; a Bachelor's degree from an accredited institution plus three years of full-time work experience in a computer or technology-related position

  • Demonstrated English Language proficiency

  • A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

This job has three levels. To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.

OTHER QUALIFICATIONS

  • Extensive knowledge of telecommunications systems and a strong foundation in modern LAN technologies in a data/voice converged environment

  • Strong technical, analytical, troubleshooting and communication skills

  • Working knowledge of voice networking elements and protocols, including: routers, gateways, DNS, VLANs, TCP/IP, SIP, QoS, PoE, etc.

  • Experience with VoIP systems

  • Experience with Microsoft Teams voice is helpful

  • Experience performing moves, adds, and changes on TDM and ViOP PBX.

  • Experience Service Request, Change, and Project management processes

  • Experience with Windows 10, MS Office, Visio, and WireShark. Familiarity with Macintosh, iOS, and Android operating systems and mobile devices.

  • Experience with establishing complex call processing configurations

  • Experience with managing enterprise voicemail systems

  • Experience with Unified Communications

COMPENSATION

$89,639

BENEFITS

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

HOW TO APPLY

Click on the "Apply Now" button and follow the application instructions below. Please upload a resume and cover letter.

For general assistance with your CUNYfirst application, please go to http://www2.cuny.edu/employment/system-instructions/ for information

CLOSING DATE

December 29, 2021.

JOB SEARCH CATEGORY

CUNY Job Posting: Information Technology/Technical

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

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