Lead Content Strategist @ JPMorgan Chase Bank, N.A. - New York, NY

Job Overview

a month ago

Lead Content Strategist

JPMorgan Chase Bank, N.A. - New York, NY

We're looking for a Lead Content Strategist to join our Consumer Acquisitions Market Product Design Team. Reporting into the Executive Director for Discovery and Acquisitions, you will put your content strategy design and leadership experience into action by building and leading a team of designers responsible for digital shopping experiences across all of JP Morgan Chase platforms and shape the future of how people benefit from the use our diverse portfolio of financial service products. In this this role, you'll work closely with partners in Design, Research, Product and Tech, to build intuitive customer-centric experiences delivered across web and mobile channels.

Responsibilities includes but not limited to:
  • Develop and lead content strategy for select digital products and customer programs, ensuring execution from discovery to delivery
  • Work closely with Designers to develop wireframes and iterative prototypes
  • Plan, write and shape content including interface language, product education, naming conventions, navigation and other content for web and mobile experiences
  • Work with stakeholders and cross-functional partners to understand objectives, goals and requirements
  • Drive consistency across products and channels, leveraging voice, tone and content standards
  • Partner with Research and Design in user testing, customer journey mapping and persona development
  • Leverage data to inform and optimize content
  • Manage content governance and approvals process for assigned programs
  • Present concepts and work to peers and leadership

The role requires a wide variety of strengths and capabilities, including:
  • Bachelor's degree (or higher) preferably in Marketing, Communication, Journalism, or related field
  • Experience in leading digital content strategy in a matrixed organization
  • Good to have 5-7 years in UX Writing, UX Design, or other user-focused experiences
  • Excellent verbal and written communication skills, with thorough knowledge of the English language, grammar, spelling, punctuation and usage
  • Proven ability to distill complex information into easy to understand terms
  • Experience in developing customer journey maps
  • Proactive, solutions-oriented mindset with strong attention to detail
  • Exceptional time management and organizational skills, including the ability to follow schedules, meet deadlines, and manage multiple projects
  • Experience adhering to documented standards for brand and copy, including style, voice, and tone
  • Experience working with Designers, Researchers, Product Managers, Technical Teams and Legal/Compliance partners
  • Experience working in Agile environment
  • Experience in Marketing, customer engagement, or community building activities/events a plus

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

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