Senior Product Manager - Tech, Delivery Experience, Speed @ Services LLC - New York, NY

Job Overview

13 days ago

Senior Product Manager - Tech, Delivery Experience, Speed Services LLC - New York, NY

  • 8+ years of experience in product management, business development or technology.
  • Experience with end to end product delivery.
  • Experience contributing to engineering discussions around technology decisions and strategy related to a product.
  • Experience and proficiency in communicating with a broad range of stakeholders.
  • Experience overseeing roadmap strategy and definition.
  • Experience with feature delivery and trade-offs of a product.
Must-have experience/criteria for role:
  • Proven track record of customer obsession.
  • Demonstrated ability to think both strategically and tactically.
  • Ability to prioritize in an ambiguous environment.
  • Demonstrated ability to formulate data-driven decisions that lead to results.
  • Demonstrated ability to conceptualize, manage, and prioritize multiple projects.
  • Exceptional interpersonal, communication (spoken and written) and influencing skills and an ability to navigate a complex and unstructured cross-functional environment.
Job summary
Are you interested in helping Amazon make history and redefine the meaning of 'fast' in eCommerce? We are the Same Day Delivery experience team and are in the early innings of reinventing the Amazon shopping experience to make Amazon the first place customers think to shop when they need something today, wherever they are in the world.

We are looking for a Senior Product Manager for the Same Day Delivery experience team to help ensure we have a compelling and friction-free 'delivery in hours' experience available to our customers, and help drive continuous innovation and improvement of the delivery experience across all phases of shopping.

Successful candidates will have a history of driving deep insights from complex data, have exceptional business judgement including financial acumen to quickly assess the viability of key decisions, and the ability to write compelling business documents and drive outcomes for senior leadership at Amazon. The ability to influence cross functionally will be absolutely critical to success in this role.

The ideal candidate is someone who loves working in a dynamic, ambiguous, fast-paced environment, and is a generalist.

A day in the life
This position will own a multi year roadmap that will impact millions of customers globally. The scope of this role is to drive product decisions that improve the delivery experience that we offer to our customers. To do so, you will lead a program across multiple Amazon teams with the goal of defining faster speed for our customers, building the framework and driving decisions about how to respond to insights. The right candidate will be able to access what is most important for customers and our business, act boldly and lead change.

About the team
For millions of customers worldwide, the Amazon name is synonymous with delivery – and the Delivery Experience (DEX) team provides those customers with innovative ways to get what they want and need, enabling the choices they make on every order, every day. We combine customer impact with retail invention; solving huge technical challenges along the way.

  • Superior analytical and quantitative skills; experience using data and metrics to test theories, confirm assumptions, and measure success.
  • Demonstrated ability to manage multiple sophisticated projects and competing priorities simultaneously.
  • Proven track record of delivering results in large, cross-functional initiatives.
  • Experience working with teams across geographies and business units.
  • Excellent customer experience intuition; demonstrated success in creating innovative and user-friendly products and customer-facing features.
  • Proven ability to identify, analyze, and solve ambiguous problems with exceptional attention to detail.
  • Demonstrated ability to successfully influence stakeholders at all levels.
  • Thrives in a high-energy, fast-paced environment where effective and strategic initiatives are driven in parallel.
  • Ability to work on a diverse team or with a diverse range of coworkers.
  • MBA preferred.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

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