Lead Product Manager, Customer Experience @ Spring Health - New York, NY

Job Overview

4 months ago

Lead Product Manager, Customer Experience

Spring Health - New York, NY

Our mission: to eliminate every barrier to mental health.

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond.

Today, Spring Health serves more than 200 companies, from start-ups to multinational Fortune 500 corporations, and is a preferred mental health provider to companies like General Mills, Guardian, Bain, and Instacart. We have raised over $300 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor, Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.

We are looking for a Lead Product Manager who will build new experiences across new verticals so that Spring Health becomes the leading behavioral health solution in the world. You will help our customers improve the overall health, well-being and satisfaction of their employees and dependents, prevent burnout, increase productivity, reduce sick absenteeism, and attract and compete for top talent. This candidate’s contributions will directly impact revenue and user growth along with customer satisfaction. You will join a blossoming cross-functional Product team, focused on and measured by outcomes, and empowered to figure out the best way to solve the problems it has been tasked to solve.

What you'll be doing:

  • Contribute to our vision to eliminate every barrier to mental healthcare and establish Spring Health as global center of excellence for behavioral health
  • Cultivate a deep understanding of our members and care providers throughout their journey, and advocate for solutions based on their needs and pain points
  • Be an evangelist for creating the best product experience that also hits business goals
  • Develop deep relationships and partner closely with cross-functional teams (i.e., strategy, sales, customer success, and marketing) and customers to gain an understanding of the key problems to focus on and how we plan to solve them
  • Present data-driven insights about the competitive environment and our users and propose solutions that have a meaningful impact on core metrics for the business
  • Work with the leadership team and the wider product organization to define, prioritize, and own a roadmap, based on user and business impact
  • Scope, plan (i.e., product requirement documents, sprint plans, epics, and user stories), and execute with your pod (design, engineering, and data science) to launch valuable and high quality experiences across our platform
  • Determine and optimize the key performance indicators for your team
  • Drive and improve the product development process with your team, ensuring that features shipped are high-quality and on-time
  • Lead agile software development ceremonies including daily standups, grooming, planning, and retrospectives

What we expect from you:

  • You’ve worked for 7+ years in a product management capacity at a technology-driven organization with data scientists, engineers, and product designers
  • You have successfully shipped direct-to-consumer experiences that have driven high user satisfaction and engagement
  • You’re an analytical, metrics-driven thinker who is deeply empathetic and leads with a user-centered approach
  • You have experience with hypothesis-driven product development and A/B testing
  • You have an outstanding track record of owning a complex set of product features, defining a 6-12 month strategy for a product area, and consistently delivering on OKRs
  • You are comfortable in an ever-changing environment and have a passion for successfully navigating ambiguous problem areas
  • You’re deeply interested in problem solving and complex structures
  • You’re committed to collaboration and are able to work well with other business units to build iterative solutions that continuously deliver value
  • You have a proven track record of entering a new space and building expertise rapidly
  • Your spidey sense enables you to read between the lines and extrapolate ideas which turn into solutions
  • You are not afraid of getting your hands dirty and are equally comfortable balancing tactical and strategic execution
  • You have the mental resilience to know that we're just at the start of a long journey in which change is constant
  • You challenge archaic processes to make them better for users by removing friction, that is you live to make complex things simple
  • You have exceptional written and verbal communication skills, and have a proven track record of building strong relationships with stakeholders
  • You possess strong organizational and project management skills
  • You are careful and accurate with details
  • You possess excellent product judgment; ability to prioritize competing opportunities, balance stakeholders needs with business priorities, and drive detailed trade-offs over the product life cycle
  • You have a history of listening to customers and users, understanding their needs and creating improvements to meet those needs
  • You learn new technologies quickly and can comfortably and effectively discuss the tradeoffs and benefits of various approaches with your engineering, data science, and product design peers
  • You can understand problems on a technical level
  • You are based in New York or willing to relocate
  • Bonus Qualifications
  • Experience working in healthcare
  • Experience working on both web and mobile applications
  • Quantitative background (e.g., mathematics, statistics, computer science, engineering)
  • Master’s degree or MBA
Benefits of working at Spring Health:

Focus on total health including:
Generous medical, dental, vision coverage available day 1 + access to One Medical
Access to Spring Health’s platform which includes (10) free therapy sessions
Unlimited time off in addition to (12) paid holidays
16-18 weeks paid parental leave
$500 per year Wellness Reimbursement

Creating a culture you can thrive in:
Flexible remote and hybrid work style arrangements
Calm Fridays to encourage meeting & distraction free days
Donation matching to support your favorite causes
Employee resource groups

Supporting you financially through:
Competitive mix of salary and stock options
Employer sponsored 401(k) match

In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:
Members Come First We are genuine member advocates.
Move Fast to Change Lives We build with urgency and intention.
Take Ownership We extend trust and hold ourselves accountable.
Embrace Diverse Teams & Perspectives We find strength in the diversity of cultural backgrounds, ideas, and experiences.
Science Will Win We will achieve impact by innovation and evidence based frameworks.
Candor with Care We are open, honest and empathetic.

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

#LI-remote
#LI-WK1

Similar Jobs

Digital Channels Product Manager

JPMorgan Chase Bank, N.A.

New York, NY

Critically evaluate information gathered from multiple sources and ensure consistency; determine cross impacts; distinguish user requests from the underlying…

Creative Design Manager: Brand, Product, Partnerships, Meta Music Initiative

Meta

New York, NY

Collaborate and establish relationships cross-functionally with product management, engineering, product design, user research and content strategy to ensure a…

Product Manager

Capital Rx

New York, NY

Responsible for collaborating with PMs, engineers, UX designers, and other stakeholders to ensure on-time delivery of product features.

Product Manager - APIs (remote)

SmartRecruiters Inc

New York, NY

You will own product features from conception to implementation and beyond. Familiarity with AI, data science and data engineering.

Senior Associate - Digital Product Manager, Transfers

JPMorgan Chase Bank, N.A.

New York, NY

And other Digital Services areas (e.g., technology, PMO, user experience, operations, risk & control..etc.). Monitor any product change request and assist when…

JPM Payments-WHEM Account Services Product Manager - VP

JPMorgan Chase Bank, N.A.

Jersey City, NJ

Working with global stakeholders across, Legal, Compliance, Operations, Client Service, Technology to define core functionality and features.

Tapad - Product Manager

Experian

New York, NY

Provide product requirements and direction to engineering teams, owning the product backlog for multiple projects launch of new products and features in the…

CIB Post Trade Tech Product Office: Sr. Product Manager

JPMorgan Chase Bank, N.A.

Jersey City, NJ

Global technology Product functions to collaborate on Lean Portfolio management, Release metrics, Agile metrics and best practices.

Tapad - Senior Product Manager

Experian

New York, NY

Provide product requirements and direction to engineering teams, owning the product backlog for multiple projects launch of new products and features in the…

Senior Product Manager - APIs (remote)

SmartRecruiters Inc

New York, NY

You will own product features from conception to implementation and beyond. Familiarity with AI, data science and data engineering.

Public Cloud Compute Product Manager

JPMorgan Chase Bank, N.A.

Jersey City, NJ

Experience delivering highly visible products and features teaming with peer product managers when there are cross dependencies.

Technical Program Manager, Computer Vision, Computer Vision

Amazon Web Services, Inc.

New York, NY

To that end, the team (product, engineering, science, and program/operations management) collaborates with customers, partners, and stakeholders to define,…

Business Analyst (Data Product Owner)

JPMorgan Chase Bank, N.A.

Jersey City, NJ

Extensive knowledge and experience in developing and implementing digital payment product offerings leading to on time delivery of product capabilities.

Product Management Advisor

Macy’s

New York, NY

Product managers own the product from strategic planning through tactical execution and post-launch measurement. Possess technical and business acumen.

Technology Product Owner, Biomolecular Design

Johnson & Johnson

Spring House, PA

The Discovery, Product Development & Clinical Supply (DPDS) Business Technology team is focused on providing leading-edge technology solutions to enable Janssen…

Product Manager

Morgan Stanley

New York, NY

Primary Need: Gather and create business requirements/Epics/user stories through feedback sessions with our business partners as well as various field and home…

Associate Product Development Manager, Furniture - West Elm

West Elm

Brooklyn, NY

PD Process Ownership - Owns delivering products within parameters set by design, engineering and merchandising. Owns weekly PD meetings for assigned categories.

Product Manager, Ad Experience

The New York Times

New York, NY

Capture the short-term and long-term impact of product decisions for features/projects and identify risks and weaknesses in product solutions and ensure they…

Product Manager, Data

Finecast

New York, NY

Drive the product discovery and delivery processes for initiatives within this area. Own, define and drive the billing strategy and product roadmap.

Associate Product Manager

Seated

New York, NY

Work within a cross-functional team of engineering, design, and operations to help define new features. This role will work closely with functional heads across…

Product Manager, Noodle Learning Platform (Expert)

Noodle

New York, NY

Comfortable interfacing with development and data teams to produce concepts, features, and interactions for digital products. Mac is our computer of choice.

Product Manager

Blink Fitness

New York, NY

Candidates should have an excellent understanding of the SCRUM framework and AGILE principles, as well as a strong background working with cross-functional…

Associate Product Manager, Ecommerce

Ascena Retail Group, Inc.

New York, NY

Create and maintain product roadmaps, feature backlogs and product documentation such PRDs, user stories, use cases, user flows, logic flows, and functional…

Product Manager-Technical, Amazon Redshift

Amazon Dev Center U.S., Inc.

New York, NY

Experience in building user experience/UI/console, and API. 5 years of product management or software development experience.