Product Manager (Consumer Digital Solutions) @ Mount Sinai - New York, NY

Job Overview

10 days ago

Product Manager (Consumer Digital Solutions)

Mount Sinai - New York, NY

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.


Roles & Responsibilities:

Who are we?

Mount Sinai is a leading healthcare system providing the highest quality care throughout the New York metro area. Our team, Consumer Digital, is driving Mount Sinai’s technological transformation. Our mission is to help patients, staff, and providers get better outcomes through our software platform.

Why join?

From Day 1, you will be a leader on our team – playing a key role in Mount Sinai’s COVID-19 response and helping us become a healthcare tech leader. You will own core parts of our software platform, helping patients manage their care experience (e.g., telehealth visits, chat, scheduling, health data management) and staff and providers in their jobs (e.g., operational tools, patient outreach, care program management).

Responsibilities?

  • Lead stakeholders and partner with design, engineering, and QA to help define success and drive results.
  • Influence organization and product goals. Own product vision and strategy for your experiences.
  • Discover and define meaningful problems to solve. Own feature releases from inception to growth.
  • Act upon learnings from qualitative and quantitative sources. Prioritize and coordinate.
  • Build infrastructure to help all team members improve their productivity and satisfaction.

Minimum qualifications?

  • Experienced: 2+ years of direct experience as a product manager of enterprise or consumer software products. Led and executed the product process from start-to-finish many times. Experienced with problem and solution space practices.
  • Results-driven: Detail-oriented problem solver with a strong bias for getting stuff done. Able to balance competing needs and constraints, prioritize most impactful problems to solve, and drive measurable results.
  • Superior communicator: Focused, insightful, and succinct; able to speak with anyone, from engineers to doctors to executives, in a compelling manner. You have advanced social-emotional skills.
  • Entrepreneurial: You are comfortable operating with ambiguity, change, and unending problem solving.
  • Strategic and analytical: Structured, incisive thinker able to define games that are winnable. Seamlessly switch from market-level strategy to product-level metrics to make decisions.
  • Design sensible: Able to collaborate with designers in the problem and solution spaces. Able to provide data and insights, creative ideas, and think critically about design decisions.
  • Technically fluent: You might not be able to code but you understand how software products are designed and built, and how they work. You can understand complex technical concepts and explain them simply to non-technical people.
  • Education: Bachelor’s degree

Bonus points?

  • Experienced in healthcare: Experience in the healthcare industry, preferably with a healthsystem or clinical operations.
  • Analytical skills: Proficient in SQL, analytical techniques and tools, and data engineering.
  • User research skills: Experienced with qualitative research techniques.
  • Advanced technical skills: Deep understanding of complex enterprise software and consumer web applications; experience with post-sale solution delivery.

Apply now!

We encourage anyone and everyone to apply, particularly people who are not well represented in the tech community.


Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

  • Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential
  • Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination
  • Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers

We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong, and are able to professionally advance. We share the belief that all employees, regardless of job title or expertise, contribute to the patient experience and quality of patient care.


Explore more about this opportunity and how you can help us write a new chapter in our history!


Who We Are


Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.


Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.


The Mount Sinai Health System (MSHS) provides equal employment opportunity to all its employees and applicants for employment without unlawful discrimination on the basis of their actual or perceived race, creed, color, religion, national origin, sex, gender, gender expression, gender identity, age, disability, marital or parental status, sexual orientation, veteran, immigration, citizenship, or other protected status.

EOE including Veterans and Disabled

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