Product Support Engineer @ Microblink - New York, NY

Job Overview

a month ago

Product Support Engineer

Microblink - New York, NY

With over 100 million end-users in more than 70 countries, Microblink develops scalable solutions that harness artificial intelligence to power state-of-the-art computer vision and data extraction technology.

In just eight years, Microblink has transformed from start-up through scale-up, maturing into a global, smart-growth company creating seamless and secure customer experiences that eliminate manual data entry in mobile and web apps.

To support our continued success, we’re seeking a whip-smart, tech-savvy Product Support Engineer to provide responsive service and support to Microblink’s customers. This is a point-of-entry role that’s perfect for a technology enthusiast who’s excited about the opportunities presented by AI and wants to establish a career in tech.

This role is inherently cross-functional and cross-cultural, working collaboratively with teams in Engineering, Sales and Customer Success in both the US and Croatia as Microblink brings the benefits of AI to every person on earth.

As a Product Support Engineer, you will:

  • Triage and troubleshoot inbound inquiries from Microblink’s customers via email, phone and video working to either resolve cases or allocate & escalate those that fall outside the scope of the Support team.
  • Collect and compile feature requests and feedback regarding functionality for the product team.
  • Create and maintain the customer support Knowledgebase, including FAQs, how-to guides, outlines of known issues and instructions for work arounds.

You might be right for us if you:

  • Are empathetic and engaging, taking pride in being the “go to” gal or guy when customers have problems that need to be solved.
  • Are an enthusiastic and intuitive early adopter of technology, with a basic understanding of mobile and web application development, along with some exposure to/experience with Java, Kotlin, Obj-c, Swift, Android Studio, XCode, Salesforce Service Cloud and/or Jira.
  • Are collaborative, curious and creative - and look forward to leveraging these in pursuit of continuous improvement and product development.
  • Are available to provide support to customers from 9am to 5pm Pacific Standard Time.

We might be right for you, if you’re looking for:

  • An opportunity to make a big impact in a fast-paced, smart-growth, global tech company that is always iterating with the aim of improving.
  • A high-performance, people-first culture with outstanding leadership that recognizes and rewards success and supports professional development via knowledge sharing, internal training and a dedicated budget to support professional development.
  • A team of motivated, open-minded professionals who welcome innovative ideas and initiatives to advance the organization.
  • An excellent Total Rewards package, including cash comp of $75-85k, outstanding health benefits, unlimited PTO you can actually use and equity in a company that is already profitable.

Meet just a few members of the team you’ll be a part of in our Brooklyn office:

Darren Bassman - Chief Executive Officer

Hartley Thompson - Chief Operating Officer

Trista Mowers - VP of Global Customer Success

Catherine Spence - VP of Global Marketing

Learn more about Life at Microblink from our team in Croatia.

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