PROGRAM MANAGER @ Housing and Services, Inc. - New York, NY

Job Overview

5 days ago

PROGRAM MANAGER

Housing and Services, Inc. - New York, NY

Job Description: SITE: The Bedford

JOB TITLE: Program Manager
CLASSIFICATION: Full Time Exempt
REPORTS TO: Director of Programs

JOB RESPONSIBILITIES:
1) Assist in the recruitment and hiring of all new social service staff. Train all department members and orient them to social services and site/agency policies and procedures. Provide orientation, in service training, and on going supervision to all department staff. Identify appropriate off-site training for the staff, and facilitate attendance at such.
2) Make sure there is sufficient social service coverage at all times for the 24 hour project. Keep the facilities staffing needs in mind when processing leave requests. Ensure that social service staff take and report sick, vacation, absence and holiday time accurately and in accordance with agency policies.
3) Schedule and facilitate initial interviews with prospective clients referred by DHS. Make appropriate selection for acceptance. Facilitate the expeditious admission and orientation of new clients in order to meet prescribed occupancy standards.
4) Inform the Director of Operations, Director of Property Management, Security Director, and Entitlements Lease Specialist of any upcoming move-ins, move-outs, and/or room transfers as this information becomes available in order to ensure the timely preparation of apartments for new clients.
5) Direct the maintenance of individual files for clients. These files must include documentation of assessments, treatments plans, counseling sessions, room visits, medical reports, entitlements, and referrals. Ensure that all records conform to the guidelines established by DHS and the site/agency, and are maintained in a neat and orderly fashion. Review case records at least on a monthly basis to confirm the accuracy, appropriate administration, and up-to-date documentation of ongoing case management.
6) Work with the Chief Financial Officer, Director of Property Management, program’s Entitlements Lease Specialist and program’s Rent Collection/Lease Database Accountant to ensure the maintenance and accuracy of the clients accounts receivables; discuss issues of non payment; refer clients for payment plans and/or legal; and act as intermediary between legal counsel and the agency in client related court proceedings.
7) Abide by and uphold (and direct all social staff members to abide by and uphold) all federal, state, city, county, and sit/agency regulations regarding the confidentiality of client information.
8) Ensure that the social service staff members meet with their assigned clients on a monthly basis. Encourage both staff and clients to have a quarter of these meetings take place in the client’s unit so that assigned Case Manager can observe the client in his/her surroundings and asses his/her ADL skills, and submit work orders for any unreported repairs deemed necessary in their apartments.
9) Design, implement, and schedule support groups and on-site presentation for the clients that develop their ability to reside in supportive housing and/or independent living settings, keep them informed of significant policy updates and changes, educate them regarding community services available, and increase their awareness, self-esteem and self-efficacy.
10) Work with the Director of Programs, Recreation Coordinator, and social services staff to provide clients with culturally sensitive, diverse, positive recreational and other enrichment activities designed to encourage social interaction, deepen community fluency and engagement, and strengthen relations with staff and peers to further enhance overall quality of life.
11) In collaboration with the Director of Programs and other staff, assist in the development and implementation of a new vocational and educational initiative that will help residents to decrease barriers to employment by developing critical vocational skills, provide assistance with job placement, and give on going support for job retention. Particular focus on defining and tracking measurable outcomes and goals. Best practices to be developed on job training, financial literacy, and employment retention methods.
12) Maintain and further develop a service provider referral network for clients. Preserve current and establish new working relationships with agencies that provide such services as medical and mental health treatment, legal advocacy, substance abuse treatment, support groups, counseling, home care entitlements, and financial management. Act as a liaison and advocate for the tenant with service providers and entitlement agencies. Communicate regularly with service providers to monitor the quality, effectiveness and tenants’ usage of their services.
13) Confer with the Director of Programs on a regular basis to review specific support needs of individual clients and the general needs of the program community.
14) Serve as the liaison between the tenants, other staff members, contracted service providers, and the Director of Programs.
15) Facilitate team meetings with the social service staff on a bi-monthly basis, and with the contracted services, providers (if/when appropriate).
16) Provide necessary crisis intervention, conflict resolution, and mediation as needed. Follow crisis protocol as outlined in policy and procedures manual; review all incidents involving tenants daily, designate which incidents need to be sent to social service funding agency program analyst via email, as required by contract.
17) Enforce all policy and procedures outlined in the program’s “House Rules”, and endeavor to resolve related incidents. Work with staff to address contract and/or admission agreement infractions that could lead to eviction. Execute disciplinary policies and procedures in a timely fashion. This will include imposing restrictions upon clients’ privileges, scheduling case conferences with related parties including case mangers, contracted service providers (if applicable), lease and entitlements specialists, security directors, maintenance engineer, and/or a government funding representative, to facilitate change in behavior or to call for client re-housing; referral to legal when all other efforts have been exhausted.
18) Work with the social service staff to assess client capacity to live independently. When necessary/appropriate, facilitate tenant transition to alternate housing.
19) Submit weekly, monthly and/or quarterly reports to the Director of Programs, and social service funding agency.
20) Collect client demographic information for annual HHAP report, APR report, SHP renewal applications and others as required and/or requested by Director of Site Programs and funding agency.
21) Report to the Director of Programs immediately any accidents, injuries, major maintenance issues, and/or observed or reported illicit or unauthorized activity.
22) Report to the Director of Programs immediately any significant issues regarding the social service department.
23) On call 24 hours a day; respond timely to all emergency pages; give on call support in a crisis situation to site staff and/or emergency responders; readiness to give on sight presence when necessary and feasible.
24) Facilitate and or attend staff and tenants meetings as directed.
25) Participate in training as directed.
26) Other duties as assigned.

Requirements/Qualifications:
1) Master’s Degree required; degree in social work, public health or related field preferred
2) Demonstrated ability to handle complicated case management issues that may include several disorders such as mental illness, substance abuse, cognitive impairment, physical disability, and developmental disability.
3) Proven track record of effective supervisory management (at least 5 years) to accomplish ambitious goals, as well as having superior clinical skills.
4) Strong commitment to and skill in problem solving.
5) Experience with developing and implementing vocational initiatives.
6) Grant writing experience preferred.
7) Experience in client information systems; ability to track qualitative and quantitative statistics for reporting purposes of client demographic and other relevant client data to private supporters and government funders.
8) Prior experience working with city government agencies like DHS, HPD, HUD etc.
9) Ability to work closely and collaboratively with a variety of people.
Disclaimer: This job description indicates the general nature and level of work expected of the incumbent. Management reserves the right to change the nature of the work and the responsibilities to the job. The incumbent may be asked to perform other duties as required.

Job Advertisement:
Housing and Services, Inc. is a not-for-profit that has been serving special need populations for over 24+ years. Our mission is to end the cycle of homelessness permanently by providing safe, nurturing, and empowering environments with high quality on-site services aimed at the root causes that culminated in displacement originally.

The Bedford is a 108-unit mixed use building and it is home to a diverse population including formerly homeless individuals, the elderly and medically frail, people struggling with addiction, those living with mental illness, and many with co-occurring diagnosis. The Bedford has a social service team of four full time staff and a 24-hour front desk.

RESPONSIBILITIES
  • Direct the maintenance of individual files for tenants. These files must include documentation of assessments, treatments plans, counseling sessions, room visits, medical reports, entitlements, and referrals. Ensure that all records conform to the contractual guidelines and the site/agency, and are maintained in a neat and orderly fashion. Review case records at least on a monthly basis to confirm the accuracy, appropriate administration, and up-to-date documentation of ongoing case management.
  • Participate and conduct Quality Assurance Reviews to confirm the accuracy, appropriate administration, and up-to-date documentation of ongoing tenant services.
  • Abide by and uphold (and direct all social staff members to abide by and uphold) all federal, state, city, county, and sit/agency regulations regarding the confidentiality of tenant information.
  • Design, implement, and schedule support groups and presentations for the tenants that develop their ability to remain housed and keep them informed of significant policy updates and changes, educate them regarding community support services that are available.
  • Coordinator, and educate social service staff to provide tenants with culturally sensitive, diverse, positive socialization and other enrichment activities designed to encourage social interaction, deepen community fluency and engagement, and strengthen relations with staff and peers to further enhance overall quality of life.
  • In collaboration with the Director of Site Operations and other staff, assist in the development and implementation of a new vocational and educational initiative that will help residents to decrease barriers to employment by developing critical vocational skills, provide assistance with job placement, and give ongoing support for job retention. Particular focus on defining and tracking measurable outcomes and goals. Best practices to be developed on job training, financial literacy, and employment retention methods.
  • On call 24 hours a day; respond timely to all emergency pages; give on call support in a crisis situation to staff and/or emergency responders; readiness to give on sight presence when necessary and feasible.• Perform all other duties as assigned by Director of Programs.
Qualifications and Skills
QUALIFICATIONS
LMSW or LCSW with at least 3 years full time management experience and 3 years direct clinical experience in mental health/and or substance abuse treatment preferably in a permanent supportive housing setting. Computer proficient. Experience with Microsoft Word, Excel, Outlook and AWARDS HMIS database. Knowledge of community resources, Harm Reduction, Housing First Model, Bi-lingual preferred
Job Type: Full-time
Pay: $75,000.00 per year

Similar Jobs

Project Manager

Northwell Health

New York, NY

Partners with management, identifies end user education, training program and services; assists in the development and maintains department policies and…

Program Manager II -Environmental Medicine & Public Health

Mount Sinai

New York, NY

Develops and independently implements new or revised program goals, strategies and objectives to sustain and grow programs and services.

Case Manager for Community Guardianship Program

Selfhelp

New York, NY

Enhance professional growth and development through participation in educational programs, current literature, in-services meetings and workshops.

Project Manager (Freelance)

Movement Strategy

New York, NY

Movement Strategy is an independent social media agency. From a bird's-eye view, you'll be constantly creating, evolving, and implementing processes and tools…

Program Manager - New York City

Reading Partners

New York, NY

Manage execution of the Reading Partners program, so students are receiving the necessary academic intervention as it pertains to literacy through our program.

After School Program Coordinator

The Co-op School

Brooklyn, NY

Ensure all after school teachers have their program materials needed, i.e. snacks, program supplies, etc. Supervise and oversee After School personnel and daily…

IB Change - Program Manager - 203187

Credit Suisse

New York, NY

The Global Markets Change Management team handles the program management and oversight of pivotal initiatives for the broader Global Markets business lines and…

Case Manager for Holocaust Program

Selfhelp Community Services

New York, NY

Maintain complete and accurate case notes utilizing the program’s data system; prepare required documentation in case file within organizational time frames.

Clinical Program Manager

Icahn School of Medicine at Mount Sinai

New York, NY

Provides coordination and leadership in the execution of day to day program activities, as appropriate to program objectives and areas of expertise.

Program Manager/Business Analyst

Inscope Global Solutions

Stamford, CT

The Business Integration team needs a high level Program Manager to come on board and not only push the program forward but be the liaison to the Executive…

Case Manager - Emergency Rental Assistance Program

Catholic Charities of the Archdiocese of New York

Yonkers, NY

Staffs outreach activities at community events and represents Catholic Charities and the ERAP program to stakeholders. This is a full-time position.

Project Manager, US Social Impact

Sesame Workshop

New York, NY

Sesame Workshop is looking for a Project Manager, US Social Impact. The Project Manager (PM) is responsible for managing US Social Impact initiatives which may…

Project Manager (PM)

Swiss Post Solutions

New York, NY

Ensure our stakeholders are confident about the program delivery via impactful and comprehensive communications. Project management: 5 years (Required).

Project Manager

Encore Community Services

New York, NY

Facilitate and train staff of all levels on new processes, programs and skills; Encore provides a comprehensive array of programs for older New Yorkers…

Project Manager, Creative Shop

Meta

New York, NY

Experience managing and scaling programs and initiatives. You’ll be the person who “makes it happen,” managing project pipelines, overseeing the full lifecycle…

ASSOCIATE PROJECT MANAGER; AES (REMOTE BASED)

PPD

Horsham, PA

All U.S. new hires who are in the following job categories must be fully vaccinated before their first day of employment or request an accommodation: executive…

Executive Director of Program Management, Subscriber Experiences

The New York Times

New York, NY

Experience and thoughtful leadership in hiring and managing a team of dedicated program managers and guiding their professional development.

Staff Technical Program Manager - Commerce

Squarespace

New York, NY

We are looking for a Staff TPM with 7+ years of technical program management experience to join our Commerce product teams. Flexible vacation & paid time off.

Bilingual Russian Case Manager Holocaust Survivor Program

Selfhelp

New York, NY

Maintain complete and accurate case notes utilizing the program’s data system; prepare required documentation in case file within organizational time frames.

Program Manager, Food Brands

Conde Nast

New York, NY

Own stakeholder communication across the program providing accurate and timely status reporting for multiple audiences, including executive leadership, program…

Project Manager

SAGE | Services & Advocacy for Lesbian, Bi-sexual, and Trans-gender Elders, Inc.

New York, NY

Specifically, the project manager will spend a substantial amount of time providing project management support in SAGE’s exploration of building a PACE program

Associate Project Manager

Cardiovascular Research Foundation

New York, NY

Pre-tax travel expenses through TransitChek program. May assist in administration and development of staff training programs in research study conduct and…

Vice President of Programs

WHEDco

Bronx, NY

Collaborate in program and organizational budget processes with the Fiscal Department. Proven writing, program modeling, and budgeting skills.

Project Manager

Blackhouse NYC

Long Island City, NY

Customer focus, approachable; ability to adjust to client needs and style and deepen relationships in support of their programs; adapt to ever changing demands…