Sr. Program Manager, Delivery Experience @ Services LLC - New York, NY

Job Overview

25 days ago

Sr. Program Manager, Delivery Experience Services LLC - New York, NY

  • 5+ years of experience in program or project management
  • Experience using data and metrics to drive improvements
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership

  • Bachelor’s Degree in Business, Operations, Supply Chain, or related field
  • Experience with online and physical retail domains

Job summary
How often have you had an opportunity to be a founding member of a team that is tasked with solving a huge business problem through innovative technology? If you want to join innovative team that is making history and breaking new ground for Amazon, this is the place for you.

For millions of customers worldwide, the Amazon name is synonymous with delivery – and the Delivery Experience (DEX) team provides those customers with innovative ways to get what they want and need, enabling the choices they make on every order, every day. We combine customer impact with retail invention, solving huge technical challenges along the way.

Sr Program Manager is part of a startup team innovating end-to-end shopping experiences. You'll be responsible for the designing, implementing, and maintaining high impact processes and supporting teams, that helps us deliver on our customer promise seamlessly.

Key Responsibilities:
  • Define and deliver important programs with broad cross-functional and cross-organizational business impact
  • Lead the design of the solution, implementation, and delivery of a highly complicated cross-functional project in a new business area
  • Bring strong, data-driven business and strategic judgment to decisions
  • Invent, evolve, improve, and simplify processes and technology requirements (when appropriate).
  • Develop business and process requirements, prioritize needs, and manage milestones and overall roadmap. Create buy-in for the vision both internally and with key external partners
  • Approach complex business problems, aligning divergent stakeholder teams to a common plan

Role can be based out of NY,Seattle or Austin

  • Master's Degree in Business, Supply Chain, Operations Research, or related field
  • Excellent written and verbal communication skills
  • Ability to launch and scale new complex business programs impacting several functions and teams
  • Penchant for simplifying workflows and processes, and driving alignment across internal and external stakeholders towards the best solution
  • Ability to effectively collaborate with cross-functional, cross-organization teams to negotiate and assemble project plans, secure commitments on deliverables, and resolve blocking issues.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.

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