Senior Researcher - Caper @ Instacart518 reviews - Remote

Job Overview

2 months ago

Senior Researcher - Caper

Instacart518 reviews - Remote

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table.

Introducing Our Hybrid Working Model

As the future of work evolves, so do we. We have a hybrid model where our roles are open to in-office, flex, or remote work. Learn more about our flexible approach to where we work.

OVERVIEW

Instacart recently acquired Caper AI to help retailers unify the in-store and online shopping experience for customers no matter how they choose to shop. Caper's cutting-edge, AI-powered shopping carts and automated checkout counters bring together online and offline shopping to create a completely new in-store experience for customers.

In addition to acquiring Caper AI's technology, we're delighted to welcome the Caper team to the Instacart family. The global Caper team is based primarily in New York City and Shanghai, China, and will bring new hardware expertise to Instacart's already deep product and technology team. Together, we're excited to create new ways for retailers to solve for the ever-changing needs of their businesses and customers.

ABOUT CAPER

Caper builds smart shopping carts powered by deep learning and computer vision to enable a seamless grab-and-go retail experience. We differ from other emerging cashier-less technologies because we are the scalable solution. Caper's autonomous checkout technology is plug and play, meaning it requires no in-store renovation, no operational overhaul, no heavy computations or endless image labeling. Any retailer can buy the carts and their entire store is upgraded with cashier-less capabilities. Caper costs less than 1% of other cashier-less competitor's infrastructure. We are already live in-stores and our customers love us!

As a part of the Caper team, you'll be a part of a culture that cares about its people and the future we're shaping together. At Caper, we may all come from different backgrounds, but we all share one common vision - to fundamentally disrupt the retail industry.

We empower our product teams to solve hard problems – customer problems and business problems – in ways that our customers love, yet work for our business. Our product teams are cross-functional and durable, generally composed of a product manager, a product designer, and several engineers.

We staff our product teams with the skills necessary to come up with effective solutions that are valuable (our customers choose to buy or use), viable (the solution works within the many constraints of the business), usable (the user can figure out how to use) and feasible (our engineers have the skills and technology to implement). The design team spans the disciplines of research, product design, industrial design, marketing design, and brand design.

We consider each touchpoint with our shoppers & partners – whether it's the onboarding flow of our carts, a promotional sign, or an email – to be part of the same customer journey. As such, our design organization owns that complete customer experience. We're passionate about building ONE design organization to provide ONE comprehensive customer experience. And we need your help to do this!

We're looking for a User Researcher to join our Product team and help us create experiences that improve and transform our customer's lives. You're a passionate user advocate that owns and communicates user insights that lead to strong recommendations and successful outcomes.

ABOUT THE JOB

  • Work closely with a cross-functional team of product managers, designers, and engineers who are passionate about building products
  • Define success metrics, goals and testable hypotheses, then plan research activities based on those definitions
  • Define new testing methodologies unique to Caper products (human factors, physical testing, computer vision tests) based on existing best practices
  • Lead research with users to identify meaningful insights that fuel improvements to our product features and ignite new ones
  • Utilize a wide range of storytelling techniques and communicate research insights in a clear, opinionated, and compelling way that influences and leads to action
  • Establish and maintain research cadences and a research database
  • Facilitate and help shape the design and research process
  • Proactively define and execute on an end to end research strategy based on key research questions and business objectives
  • Be a strategic partner to product development teams by sharing insights that identify problems, unsolved user needs and evangelize research methodologies across the company

ABOUT YOU

  • 3+ years conducting research in a consumer-focused product organization - bonus points if the product served multiple customer types
  • Proven ability to integrate insights into product design and a user-centered design practice, and influence product strategy through clear, concise and impactful storytelling
  • Experience conducting research for hardware products a plus
  • Expertise in user research, information architecture and interaction design, and clear and compelling written and presentation delivery
  • Deep understanding and experience with various qualitative and quantitative research methodologies and techniques such as in-field research, contextual inquiries and interviewing, usability testing, surveys, workshop facilitation, usage data analysis and triangulation
  • A passion for user research, the customer and a truly collaborative spirit
  • Ability to self-manage, self-motivate and deal with large amounts of complexity and ambiguity
  • Experience managing concurrent projects involving cross-functional teams
  • Degree in Psychology, Cognitive Science, Human-Computer Interaction, Design, Human Factors, Anthropology, a related field or the equivalent experience

Accommodations & Accessibility

At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.

Similar Jobs

Senior Researcher - Caper

Instacart

New York, NY

Instacart recently acquired Caper AI to help retailers unify the in-store and online shopping experience for customers no matter how they choose to shop.