Service & Operations Professional 86996 @ New York Life Insurance Co - New York, NY

Job Overview

2 months ago

Service & Operations Professional 86996

New York Life Insurance Co - New York, NY

When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.


Service & Operations Professional

***Hybrid work schedule: work in office 4 days, work from home 1 day***


Primary Responsibilities

  • Provide excellent day-to-day customer service to agents, clients, and Field Management, either in person, over the phone, or through electronic communication
  • Answering incoming calls and greeting customers and potential agent candidates
  • Support agency management in the on-boarding of new agents
  • Participate in event planning for training sessions, kick-off events and other meetings
  • Process agent contract and license requirements; resident and non-residence requirements, license renewals, and funds related to contract and license functions
  • Support agency management in supervision of agents including review and documentation of Supervisory Interview and Inspection (SII) process and preparing reports.


Qualifications

  • Ideal candidate should have 2 or more years of customer service and/or administrative experience
  • Excellent written and verbal communication skills
  • Strong computer skills with proficiency in the Microsoft Office Suite
  • Proven ability to multi-task effectively
  • Associates, or Bachelor’s degree preferred, but not required


Training & Development

Customer Service Representatives receive on-the-job training to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.


Shift Information

This is a full-time position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:00 AM – 5:00 PM during the work week.


Salary

Competitive full-time base salary, overtime eligibility plus target bonus


Benefits

Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts, Student Loan Repayment Program


Career Opportunities

New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims.


Please note
: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.


Job Requisition ID: 86996

Similar Jobs

Human Resources Expert

TARGET

New York, NY

Accurately handle cash register operations. Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to…

Human Resources Expert

TARGET

Brooklyn, NY

Accurately handle cash register operations. Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to…

Operations Leader

Ameriprise Financial

Manhattan, NY

Ameriprise Financial is America’s leader in financial planning and ranked #1 in customer loyalty. As an Operations Leader, you will be responsible for all…

Field Technician B, CFS (UIE-Operations)

AVANGRID

Orange, CT

Working knowledge of the PC including operation of office automation products (e.g., Microsoft Office, Lotus Notes, work management system, etc.) is required.

Head of Corporate Sponsorships, Meetings and Events

Sumitomo Mitsui Banking Corporation

New York, NY

Previous financial services experience desired but not required. Balance cost and service delivery considerations to optimize available budget.

SUPERVISOR OPERATIONS

Montefiore Medical Center

Bronx, NY

Understanding of healthcare and/or private practice operations required. Continuously monitors staff to identify and address potential issues that may impact…

DIRECTOR ACCOUNT RECEIVABLES OPERATIONS

Montefiore Medical Center

Yonkers, NY

Leads with excellence the AR operations team. Direct the billing and collection operation and manage the accounts receivable for the Montefiore Medical Center…

Security Operations Center Officer -Commercial

Allied Universal®

New York, NY

Security who have had 3 years or more experience in security command center environments and overseeing security operations center.

Area General Manager

Sodexo

New York, NY

Total managed volume over $7M, and works closely with our client while managing the daily operations of executive level service.

Supply Chain and Operations - Manager - Consulting - Location Open

EY

Hoboken, NJ

Build relationships with client personnel and deliver quality client services. You will be responsible for managing one, or more, high-performing engagement…

OPERATIONS MANAGER

Montefiore Medical Center

Bronx, NY

Oversee the day-to-day operations of the department to resolve employee conflict and ensure that customer satisfaction is kept.

CoverWallet, Senior Product Operations Analyst

Aon Corporation

New York, NY

As a Sr. Product Operations Analyst, you will work in our global Product Operations team, troubleshooting and responding to product issues reported by front…

Manager, Provider Relations - Remote

Maximus

New York, NY

Maintain compliance with Service Level Agreements (SLAs) related to provider services. New provider enrollment and credentialing (PEC), maintenance of existing…

EXECUTIVE DIRECTOR, PUBLIC INFORMATION

NYC Careers

Brooklyn, NY

Work with Response to develop distribution of messages to the public before, during and after emergencies, including public warning messages and timely updates…

Supply Chain and Operations - Senior Manager - Consulting - Location Open

EY

New York, NY

Build relationships with client personnel and deliver quality client services. Understand EY and its service lines and actively assess what the firm can deliver…

Supervisor, CPD Training & QA (Logistics Administration)

Memorial Sloan Kettering Cancer Center

New York, NY

You will partner with other supervisors to provide individual staff training and in-service education as required.

Assistant Manager

Athleta

Hoboken, NJ

Provide front line supervision to an operational, service or administrative team. Your leadership role is critical in supporting the execution of the store…

Captain, Flight Operations 7X

BD

Morristown, NJ

Providing excellent customer service to passengers. Following schedules and other directives governing the aircraft’s operation.

CMS Integration & Transition - Manager

Deloitte

Jersey City, NJ

Deloitte Cloud Managed Services (CMS) is a cloud offering to provide professional services to manage clients' cloud environments including infrastructure…

HUMAN RESOURCES SPECIALIST

Montefiore Medical Center

Bronx, NY

Excellent customer service and communication skills (verbal/written) and must be detail oriented. This position will assist in interpreting medical center HR…

Mobile and Print Service Level Manager

Barclays

Whippany, NJ

Facilitating the acquisition of relevant service data to fulfill objective service reviews. Executing the delivery processes to optimize IT service(s).

PROJECT ASSOCIATE I

Montefiore Medical Center

Bronx, NY

Liaison between clinical, administrative and operation teams. Plan and coordinate meetings, in-services, and interviews, and assist in onboarding nursing staff.

PATIENT SERVICE REPRESENTATIVE

Montefiore Medical Center

Yonkers, NY

Schedules appointments and coordinates diagnostic services and referrals to specialists. Verifies insurance coverage status and collects and records payments…

Manager, RCMS Destruction, Holds, and Hard Copy

Deloitte

Jersey City, NJ

Manages day-to-day activities, operations, and decision-making for assigned projects. The Destruction, Holds, and Hardcopy Manager utilizes records experience…