Software Development Manager, Delivery Experience @ Amazon.com Services LLC - New York, NY

Job Overview

4 months ago

Software Development Manager, Delivery Experience

Amazon.com Services LLC - New York, NY

    • 5+ years of experience managing software engineers (including hiring, performance evaluations, etc.)
  • Strong software design skills and experience architecting highly-scalable and low latency systems
  • Previous softaware coding experience developing in at least one of Java, C# or C++
  • A Bachelor's Degree in Computer Science or related field or related industry experience

Job summary
Are you interested in helping Amazon make history and redefine the meaning of ‘fast’ in eCommerce? We are the Same Day Delivery Experience team and are in the early innings of reinventing the Amazon shopping experience to make Amazon the first place customers think to shop when they need something today, wherever they are in the world. We provide those customers with innovative ways to get what they want and need, enabling the choices they make on every order, every day.

For millions of customers worldwide, the Amazon name is synonymous with delivery – and the Delivery Experience (DEX) team provides those customers with innovative ways to get what they want and need, enabling the choices they make on every order, every day. We combine customer impact with retail invention, solving huge technical challenges along the way.

This is SUPER high-visibility work: Our mission is to provide consistent, accurate, and relevant delivery information to every single page on every Amazon-owned site.
  • MILLIONS of customers will be impacted by your contributions: The changes we make directly impact the customer experience on every Amazon site. This is a great position for someone who likes backend and Service Oriented Architecture, but wants to see and measure their direct impact on customers.
  • We are a cross-functional team that owns the ENTIRE delivery experience for customers: From the business requirements to the technical systems that allow us to directly affect the on-site experience from a central service, business and technical team members are integrated so everyone is involved through the entire process.

We are are looking for a Software Development Manager to help build new initiatives for Delivery for the Speed team, and manage the innovation streams for this program. We are growing fast and pushing the boundaries on the fast delivery customer experience.

In this role, you will:
  • Define the strategy and roadmap for your team
  • Hire and develop the industry’s best talent to build a strong and well-balanced team
  • Work across the organization to deliver the best in-class delivery experience for our customers while balancing critical business objectives
  • Build the next generation systems for representing delivery choices to allow rapid innovation in the area of User Experience
  • Build software that easily extends to meet the high growth of Amazon's delivery business and capabilities
  • Own and operate mission critical services that are highly reliable and highly low latency
  • Influence Machine Learning/Artificial Intelligence initiatives to select the best delivery speeds and options for customers.
You will lead in a fast-paced environment, guiding a team of smart software engineers to architect and develop the right technical solutions to meet the needs of the business. You will be in charge of the complete software development lifecycle: defining, prioritizing, designing, building, and testing new features. We care about both delighting customers and high quality software; we don’t sacrifice one for the other. We’re looking for someone with a demonstrated track record of hiring and leading teams of software development engineers to build and run highly-scalable, global software solutions.

  • A strong foundation in Computer Science fundamentals, such as algorithms and data structures
    • Ability to handle multiple priorities in a fast-paced environment
    • A deep understanding of cross-functional multiple-team based software development
    • Excellent communications skills
    • Self-directed and capable of working effectively in a dynamic environment
    • Passion for solving complex and interesting problems
    • Passion for driving simple, clean and efficient code
    • Experience taking a leading role in building complex software systems that have been successfully delivered to customers
    • Experience influencing software engineering best practices within your team
    • Experience in communicating with users, other technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy
    • Experience in working backwards from the customer and delivering innovative, simple solutions

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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