Sr. UX Manager, Delivery Experience @ Amazon.com Services LLC - New York, NY

Job Overview

a month ago

Sr. UX Manager, Delivery Experience

Amazon.com Services LLC - New York, NY

  • 10+ years of relevant professional experience driving creative strategy and execution for digital products.
  • 5+ years of experience leading creative, multi-disciplinary teams.
  • A strong portfolio of innovative design work that demonstrates industry-leading human-centered design process and business success
  • Bachelor’s degree in Design, HCI, or related field or equivalent professional experience
Job summary
Are you interested in helping Amazon redefine the meaning of "fast" and "convenience" in delivery? The Delivery Experience (DEX) team is responsible for that customers around the world get their stuff when, how, and where they want it.

We are seeking a Senior UX Manager to drive experience strategy, vision, and design execution for global delivery experience programs. In this role, you will lead a design team and collaborate with partner teams to create delivery experiences that delight customers. Your leadership empowers teams to create and deliver big, visionary, and customer-focused experiences. Your peers will be product and engineering leaders, and you will report to the Head of Design.

Key job responsibilities
  • Work cross-functionally to drive elegant design solutions from early concept through final implementation and iteration.
  • Define, develop, and socialize the vision for innovative new solutions, solving some of our toughest delivery challenges through design-driven approaches.
  • Hire, coach, and support a multi-disciplinary design team; act as a role model, mentor, and motivator in creating a diverse and inclusive working environment.
  • Champion cohesion in design that reduces complexity and simplifies the growing family of delivery programs and features, while fostering a strong culture of research and innovation.
  • Lead cross-team conceptual development; work across multiple organizations to identify overlaps and efficiencies in design and product thinking.
  • Proactively plan ahead, look around corners, and effectively partner with design, product, and engineering counterparts to plan/prioritize work, resolve issues, and remove roadblocks.
  • Use data and customer insights to confidently defend design solutions with senior leaders.
  • Lead brainstorming and critique sessions that foster big thinking while raising the bar on the details.
  • Use systems-level design thinking to drive design solutions that scale from your team.
A day in the life
The role involves close partnership with senior product managers, tech leaders, and partner teams to deliver high-impact design work at a global scale. Design leader embodies and instills in their team customer-centric judgment in all parts of the design process, enables their team to validate their design strategies, and maintains the highest design standards, relentlessly advocating for high quality customer experiences.

About the team
The DEX Design team is a multi-disciplinary group with skill sets spanning UX Design, UX Writing, Visual Design, Research, and Marketing. In order to deliver smiles we focus our innovation on:
  • Customer delivery experiences: We are the face of Amazon's ever-evolving transportation capabilities across programs at Amazon.
  • Post-purchase engagement: We are the stewards for our customers' tracking and order history experiences.
  • Worldwide scale: We create innovations for customers and logistics operators to ensure that every delivery we make is successful and delightful.
  • Retail/e-commerce design experience in a global context
  • Passion and high bar for system and visual design
  • Ability to work globally and influence across organizational boundaries and manage ambiguity to deliver results
  • Committed to learning and teaching professional and technical knowledge
  • Ability to define, manage, and prioritize your team’s work, juggling multiple projects, possibly with competing deadlines.
  • Excellent communication, presentation, and interpersonal skills, with the ability to present a strong rationale for design decisions.
  • Passion for the role of design within an organization and the ability to influence across roles and levels in driving organizational change.
  • Passion for learning and innovation, balancing business needs and customer expectations.
  • Master’s degree in Design, HCI, or related field or equivalent professional experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.

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