IT Support Specialist (FT) @ IPG Photonics - Oxford, MA

Job Overview

4 months ago

IT Support Specialist (FT)

IPG Photonics - Oxford, MA

IT Support Specialist
JOB DESCRIPTION
IPG Photonics is seeking a highly motivated and experienced individual to join our growing IT team and work in a fast-paced, dynamic, high-tech manufacturing company. You will be the main point of contact for inquiries and requests related to our ERP and manufacturing systems, as well as the development of new functionality. The ideal candidate is a diligent, hardworking individual who can learn new systems and processes rapidly, can work with little supervision, and is capable of delivering outstanding work at all times.
DUTIES
  • Provide 1st and 2nd level support and troubleshooting for production control and traceability platform. Provide day-to-day user support.
  • Works with end-users, troubleshoots issues, and provides ongoing production support, and works with database administrators and programmers
  • Directly assist manufacturing and production teams with support and troubleshooting.
  • Record and process requests for support received by phone, email, or ticket system.
  • Responsible for setup and administration of user accounts.
  • Monitor, triage, and manage IT support tickets including troubleshooting to resolve issues.
  • Coordinate and/or perform validation of various modules and features as they are implemented.
  • Escalate unresolved issues/questions.
  • Support product upgrades and projects, including active engagement in the testing of new features and functionality.
  • Coordinate and assist with end-user training including development of system documentation and training materials.
  • Develop ongoing reports needed by the business to improve information and decision-making.
  • Support SOX audits.
  • Demonstrate initiative and job knowledge by suggesting ideas, discovering new and better ways of accomplishing goals.

REQUIRED QUALIFICATIONS:
  • Minimum 3 years of hands-on experience with MS Dynamics NAV 2013 or higher versions or Equivalent ERP
  • Experience working in the manufacturing environment and business system analysis
  • Effective communication with production and manufacturing departments to ensure proactive support and administration, including support for new product rollouts.
  • Builds and maintains positive customer relationships; meets customer needs
  • Exceptional customer service and communication skills to convey competence and concern to end-users.
  • Ability to document current functionality and process flows, and suggest areas for future improvement.
  • Is excellent at the honest analysis; looks beyond the obvious and doesn’t stop at the first answers
  • Possess good interpersonal skills.
  • Strong attention to detail.
  • Ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution.
  • Effective troubleshooting and problem-solving skills.
  • Ability to work independently with minimal direction and oversight.
PREFERRED SKILLS:
  • Bachelor’s degree in Computer Science or a related discipline.
  • Ability to solve practical problems
  • Experience with MS Dynamics NAV 2017 or Equivalent ERP
  • Exposure to or Experience with .NET development environments.
  • Experience providing support in a manufacturing environment, including processes, systems, and terminology.
  • Exposure to or Experience with MS SQL, SSRS.
  • Experience with Power BI or other Business Analytic tools preferred.

This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22C.F.R. §120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, asylee. License exception Technology and software under restriction (TSR) defined in 15 CFR 740.6 may permit person from Country Group B. This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22C.F.R. §120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, asylee. License exception Technology and software under restriction (TSR) defined in 15 CFR 740.6 may permit person from Country Group B.
The following link will take you to the government site with the list of Country Group B: https://www.bis.doc.gov/index.php/documents/regulation-docs/452-supplement-no-1-to-part-740-country-groups/file

Similar Jobs

Customer Service Representative/Technical Support

ETONBIO INC

Boston, MA

*About Eton Bioscience: * Eton Bioscience Inc is a privately held company headquartered in sunny San Diego, at the heart of the biotech scene. Since our…

Help Desk Technician

CMIT Solutions of Central RI

Cranston, RI

CMIT is looking for an experienced Help Desk Technician. Some responsibilities are resolving escalated service request tickets, project tasks, and deployment…

Desktop Support Analyst

UMass Memorial Health

Worcester, MA

Requisition #: 227253 Title: Desktop Support Analyst Department: IS Operations Location: UMass Memorial Medical Center Posting Date: 5/18/22 Shift: Days…

Tier 1 Help Desk (CCS)

Comcast

Troy, NY

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to…

Tier 2 Technical Network Support

Comcast

Troy, NY

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to…

Technical Support Specialist

Ironside

Lexington, MA

ESSENTIAL FUNCTIONS AND ADDITIONAL FUNCTIONS Supports by answering helpdesk calls and ticketing Monitoring, maintaining and repairing of laptops, desktops,…

Desktop Support Specialist

Allegro MicroSystems, LLC

Manchester, NH

At Allegro we flex. [email protected] is our approach to hybrid working that empowers managers and their team members to decide where and when work will be done.…

Technical Sales Support

Worthington Industries

West Warwick, RI

Product Technical Support Rep The Product Technical Support Rep will identify consumer needs and help develop informational and educational product and…

IT Support Technician

GOODWILL OF WESTERN & NORTHERN CONNECTICUT

Bridgeport, CT

Goodwill of Western and Northern Connecticut is seeking driven individuals to join us in our mission to help others and serve our local communities. Our…

Information Technology - IT Support/Help Desk

The Chefs' Warehouse

New Bedford, MA

At Chefs Warehouse we are an industry leader in food distribution! We have a distinct competitive advantage in serving our customers because of our extensive…

IT Help Desk Analyst

Odyssey Logistics & Technology Corporate

Danbury, CT

ONSITE ONLY, NOT A REMOTE/HYBRID POSITION Summary / Primary Role: The IT Help Desk Analyst is responsible for providing first-tier support to end users for PC…

Lifecycle Desktop Support Technician

PTYTECH LLC

Boston, MA

This is a 1099 Independent Contractor role with no benefits. Compensation is $34/hour. Location is onsite at the client's location in Boston, MA. If you agree…

Help Desk Engineer - Level I (end user)

Protocol Networks

Cambridge, MA

We are searching for a *Help Desk Engineer - Level I * Location: Cambridge, MA Requirements: Must have experience working on a Technical Help Desk,…

Product and Technical Sales Support Rep

Worthington Industries

West Warwick, RI

*Product Technical Support Rep* The Product Technical Support Rep will identify consumer needs and help develop informational and educational product and…

Help Desk Tech 1 - 40hrs/Day Shift

Cooley Dickinson Hospital (CDH)

Northampton, MA

Help Desk Tech 1 - 40hrs/Day Shift - (3198232) ** $1500.00 SING-ON BONUS ** MAIN FUNCTION: The Help Desk Technician I is responsible for providing…

IT Support Specialist

Springfield International Charter School

Springfield, MA

Summary: The SICS IT Support Specialist is responsible for providing technical support for a full range of school technology, including computer systems …

Field Support Technician

Judicial

Boston, MA

ALL APPLICANTS MUST APPLY DIRECTLY THROUGH THE TRIAL COURT EMPLOYMENT PAGE LINKED BELOW. https://trialcourtjobs.mass.gov/jobs/field-support-technician-boston…

IT Associate Security Engineer

EVERSOURCE

Westwood, MA

Check out this video and find out why our team loves to work here! The IT Associate Security Engineer will support the Security Program protecting Eversource…

Senior / Lead - Tech Support Consultant

Liberty Mutual Insurance

Boston, MA

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of…

Lab IT Support Specialist

Broad Institute

Cambridge, MA

Job Description OVERALL RESPONSIBILITY Broad IT provides support for more than 1,200 lab instruments, desktops and laptops across Broad’s several buildings…

IT Associate Security Engineer

EVERSOURCE

Berlin, CT

Check out this video and find out why our team loves to work here! The IT Associate Security Engineer will support the Security Program protecting Eversource…

IT Associate Systems Engineer

EVERSOURCE

Manchester, NH

Check out this video and find out why our team loves to work here! Under direct supervision, handles the administration and support of Windows operating…

Technical Support Manager, Salem Public Schools - Anticipated Vacancy SY 2022-2023

Salem Public Schools

Salem, MA

Technical Support Manager, Salem Public Schools - Anticipated Vacancy SY 2022-2023 Salem Public Schools Salem is a small, diverse city with a proud maritime…

IT Associate Security Engineer

EVERSOURCE

Manchester, NH

Check out this video and find out why our team loves to work here! The IT Associate Security Engineer will support the Security Program protecting Eversource…