Genetic Counseling Asst - Epilepsy NeuroGenetics Initiative (ENGIN) @ Children's Hospital of Philadelphia - Philadelphia, PA
Job Overview
3 days ago
Genetic Counseling Asst - Epilepsy NeuroGenetics Initiative (ENGIN)
Children's Hospital of Philadelphia - Philadelphia, PA
- Assist genetic counselors with administrative tasks
- Maintain database/track patients who require authorization for genetic testing and communicate findings with Genetic Counselors.
- Assist in writing letters of medical necessity
- Call/update families on status of their authorizations
- Call families regarding insurance decisions
- Coordinate paperwork for additional testing
- Ensures all patient demographics and insurance information is gathered at the time of scheduling appointment
- For new patient appointments, accurately and thoroughly complete intake information.
- Once intakes are reviewed, call families back to schedule appointment and/or request additional info for review before scheduling.
- For new patient appointments, inform 100% of families of divisional payment and referral policies.
- Follow divisional guidelines for scheduling 100% of the time.
- Schedule ancillary tests, as requested by clinical staff. Complete necessary paperwork.
- Review 100% of appointments scheduled by other personnel to ensure that appointments have been scheduled according to guidelines. Make and necessary changes.
- Retrieve messages from voice mail every morning.
- Answers phones according to Divisional policy.
- Answer telephones, route and screen callers, take messages and provide routine information to caller promptly and courteously.
- Record accurately and thoroughly all telephone messages, detailing the caller’s name, company or patient name, phone number, and reason for call.
- Place phone messages immediately in the appropriate designated phone slots or place the message on the employee’s desk.
- Assemble preliminary new patient chart within at least 24 hours prior to the new patient visit 100% of the time.
- Pull charts for upcoming visits, as assigned and forward them to the appropriate clinic staff for review.
- Call to obtain results or additional records from various hospital departments, outside laboratories, and/or physician offices prior to the appointment or as requested for emergent inpatient consults.
- Excellent phone etiquette.
- Knowledge of Microsoft Office suite
- Ability to handle confidential materials.
- Ability to handle multiple tasks.
- Excellent organizational skills.
- Attention to details.
- Ability to exercise independent judgment.
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