Genetic Counseling Asst - Epilepsy NeuroGenetics Initiative (ENGIN) @ Children's Hospital of Philadelphia - Philadelphia, PA

Job Overview

3 days ago

Genetic Counseling Asst - Epilepsy NeuroGenetics Initiative (ENGIN)

Children's Hospital of Philadelphia - Philadelphia, PA

Job Summary
The Epilepsy NeuroGenetics Initiative (ENGIN) within the Division of Neurology is a Frontier Program at Children’s Hospital of Philadelphia that integrates genomic medicine into the clinical care of children with epilepsy. This clinical-translational-research program provides exceptional clinical care to children with epilepsy and includes a translational research program to facilitate the development of new therapies. As a dedicated epilepsy genetics program, ENGIN coordinates all clinical and research expertise in epilepsy genetics at the Children’s Hospital of Philadelphia.

The ENGIN Program is seeking a motivated a Genetic Counseling Assistant (GCA) to support 4-6 FTE genetic counselors. The GCA will work closely with the genetic counselors to ensure exceptional clinical genetics care of children seen in ENGIN. The GCA will be a member of the Section of Genetic Counseling, with opportunities for education and professional development.

More information about the Epilepsy NeuroGenetics Initiative can be found on our website: http://chop.edu/ENGIN
Job Responsibilities
Under the direction of the Genetic Counselors in the Division, the CGA will ensure that patient charts are prepared for clinic and that insurance approval has been obtained for both the visit and the necessary studies.
  • Assist genetic counselors with administrative tasks
  • Maintain database/track patients who require authorization for genetic testing and communicate findings with Genetic Counselors.
  • Assist in writing letters of medical necessity
  • Call/update families on status of their authorizations
  • Call families regarding insurance decisions
  • Coordinate paperwork for additional testing

This role will support the office coordinator in registering and scheduling patient appointments.
The GCA will monitor schedules for accuracy and authorizations.

Using EPIC scheduling systems, accurately schedule new and follow-up appointments by phone and in person for all multidisciplinary team members.
  • Ensures all patient demographics and insurance information is gathered at the time of scheduling appointment
  • For new patient appointments, accurately and thoroughly complete intake information.
  • Once intakes are reviewed, call families back to schedule appointment and/or request additional info for review before scheduling.
  • For new patient appointments, inform 100% of families of divisional payment and referral policies.
  • Follow divisional guidelines for scheduling 100% of the time.
  • Schedule ancillary tests, as requested by clinical staff. Complete necessary paperwork.
  • Review 100% of appointments scheduled by other personnel to ensure that appointments have been scheduled according to guidelines. Make and necessary changes.
Job Responsibilities (Continued)
Phone responsibilities
  • Retrieve messages from voice mail every morning.
  • Answers phones according to Divisional policy.
  • Answer telephones, route and screen callers, take messages and provide routine information to caller promptly and courteously.
  • Record accurately and thoroughly all telephone messages, detailing the caller’s name, company or patient name, phone number, and reason for call.
  • Place phone messages immediately in the appropriate designated phone slots or place the message on the employee’s desk.

Patient Correspondence and Chart Maintenance
  • Assemble preliminary new patient chart within at least 24 hours prior to the new patient visit 100% of the time.
  • Pull charts for upcoming visits, as assigned and forward them to the appropriate clinic staff for review.
  • Call to obtain results or additional records from various hospital departments, outside laboratories, and/or physician offices prior to the appointment or as requested for emergent inpatient consults.
Required Education and Experience
Required Education: Bachelor’s Degree in medical or scientific field of study
Preferred Education, Experience & Cert/Lic
Preferred Education: Bachelor’s Degree in Human Genetics or Genetic Counseling
Additional Technical Requirements
  • Excellent phone etiquette.
  • Knowledge of Microsoft Office suite
  • Ability to handle confidential materials.
  • Ability to handle multiple tasks.
  • Excellent organizational skills.
  • Attention to details.
  • Ability to exercise independent judgment.

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