Specimen Processing

• Assess specimen acceptability and integrity to meet laboratory requirements for testing
• Triage, accession, process, and route specimens following established procedures
• Store specimens according to laboratory-specific storage directives as needed
• Retrieve stored specimens for additional processing as needed

Customer Service

• Face-to-face
  • Guided by CHOP ICARE and Service Standards
  • Interfacing with laboratory staff, medical staff, medical courier, and vendors
  • Provide a collaborative experience
  • Diffuse anger or frustration, seek to provide solutions
  • Answer questions and direct to appropriate answers, resources, or subject matter experts
• Phone
  • Proper phone etiquette following established procedures
  • Ensure a warm tone of voice
  • Diffuse anger or frustration, aim to provide solutions
  • Answer questions and direct to appropriate answers, resources, or subject matter expert
  • Call critical lab values to clinician
• Specimen handling
  • Treat each specimen as a patient
  • Exhaust all options when problem-solving to avoid re-collection
• Coworkers
  • Works collaboratively and effectively with co-workers and staff in order to resolve conflicts and meet departmental and institutional goals.
  
  

Equipment maintenance

• Maintain and clean medical laboratory equipment
• Engage senior laboratory team members or technical support as needed for troubleshooting

Inventory

• Assists in monitoring of inventory control
  • Cycle Counting
  • Unpacking and restocking
  
  

Limited messenger service as required

• Promptly delivers specimens or paperwork throughout the health care campus as required.
• Promptly activates and executes the pneumatic tube downtime procedures as required
• Is knowledgeable in the use of resources to identify transport temperatures for all specimens and ensure stability

Operational procedure manual

• Regularly reviews operational procedure manuals
• Maintains individual annual technical competency assessments

Reagent Preparation

• Prepares reagents following established laboratory procedures

Performs other duties as assigned

• HS Diploma/GED
• Current enrollment in a bachelor’s degree of Medical Laboratory Science or related science program

• Training and competence in advanced Phlebotomy and/or Central Lab procedures
• Staff training
• Able to work within in a project team environment
• Knowledge: basic biology, basic chemistry, English language, customer service, public safety and security
• Technology skills: electronic mail, Microsoft Office applications, typing, internet software, Microsoft Windows
• Other skills: active listening, reading comprehension, critical thinking, speaking, complex problem solving, monitoring, time management, writing, active learning, coordination, judgment and decision making, service orientation, social perceptiveness.
• Abilities: oral expression, near vision, manual dexterity, perceptual speed, information ordering, problem sensitivity, oral comprehension, finger dexterity, written comprehension, arm-hand steadiness, deductive reasoning, selective attention, speech clarity, speech recognition, visual color discrimination, writing expression, number facility