Principal Engineer, Software Development & Engineering @ Comcast - Philadelphia, PA

Job Overview

2 months ago

Principal Engineer, Software Development & Engineering

Comcast - Philadelphia, PA

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.


Job Summary

Responsible for planning and designing new software and web applications. Analyzes, tests and assists with the integration of new applications. Oversees Reactor is a part of CXT and is dedicated in building multi-tenant customer support care tools. These tools are syndicated and used by non-competing partners like Cox, Shaw, Rogers, Videotron and Sky. The suite of products are deployed in AWS North America and Europe regions but primarily uses inhouse Comcast private cloud for deployment. One of our primary product is xRay which is a syndicated tool used by Customer Care Tier 2+ agents also known as Advanced Support Agents with close to 6000 unique users daily supporting different time zones. Other than xRay team also develops and maintains a bunch of microservices which use SNMP, webPA , DTLS etc to communicate with Xfiity Set Top Boxes, Gateways and Cable Modems to provide real time device information to users. Another key product is a Multitenant System Refresh invoked by CSP and XRE approximately which saves the company $27 million per year by reducing call volumes and automating customer care actions.

Job Description

Core Responsibilities

  • Collaborates with project partners to identify product and technical requirements. Conducts analysis to resolve integration needs.

  • Designs new software and web applications to support applications under development and customizes current applications. Develops software update processes for existing applications. Assists in the roll-out of software releases.

  • Trains junior Software Development Engineers on internally developed software applications.

  • Supervises the researching, writing, and editing of documentation and technical requirements, including software designs, evaluation plans, test results, technical manuals and formal recommendations and reports.

  • Keeps current with technological developments within the industry. Monitors and evaluates competitive applications and products. Reviews literature, patents and current practices relevant to the solution of assigned projects.

  • Assists with technical leadership throughout the design process and assists in mentorship with regard to practices, procedures, and techniques. Serves as a guide mentor for Software Development Engineers.

  • Assists in tracking and evaluating performance metrics. Ensures team delivers software on time, to specification, and within budget.,

  • Works with the Quality Assurance team to determine if applications fit specifications and technical requirements. Tests and evaluates systems, subsystems and components.

  • Acts as a technical contact and liaison for outside vendors and/or customers.

  • Presents and defends architectural, design, and technical choices to internal and external audiences.

  • Consistent exercise of independent judgment and discretion in matters of significance.

  • Regular, consistent, and punctual attendance.

  • Other duties and responsibilities as assigned.

Qualifications:

  • Deep understanding of software architecture and design

  • Ability to tackle complex problems and communicate them to partners effectively using UML's.

  • Lead the team on SRE & DevOps best practices

  • Proficiency in the following general areas: Java (Java 1.7/Java 1.8), Spring Framework, Jenkins, Gradle, Angular2+, RxJava, Jenkins, and Github.

  • Strong understanding of data structures and multi-threaded applications.

  • Experience with RESTful services, Kafka/Kinesis, Mongo DB, JSON, Unix Scripting, and Groovy.

  • Built and deployed applications in any cloud environment.

  • Core development experience in large-scale enterprise Java applications using Spring Framework.

  • Experience in Non-SQL Database like MongoDB.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.

  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

  • Know your stuff - be hard-working learners, users, and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences.

  • Win as a team - make big things happen by working together and being open to new ideas.

  • Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks, and helping us elevate opportunities to do better for our customers.

  • Drive results and growth.

  • Respect and promote inclusion & diversity.

  • Do what's right for each other, our customers, investors, and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.


Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +


Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

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