User Experience Strategist - Experience Center - Sr. Associate @ PRICE WATERHOUSE COOPERS - Philadelphia, PA

Job Overview

4 months ago

User Experience Strategist - Experience Center - Sr. Associate


A career in our Experience Strategy practice, within Experience Consulting services, will provide you with a unique opportunity to help our clients change customer behaviours through the experience journey starting with a strategy, then through design, and eventually implementation. You’ll focus on bringing interactive tools in the form of mobile apps, websites, or other digital platforms to ensure our clients fully integrate customer and user experiences into their organisation.

We help our clients synthesise user insights and customer experiences to develop strategies with designers and technologists that make a meaningful impact on product offerings. In joining, you’ll be a part of unique offering that helps our clients bridge the gap between product design and how customers react to it, ultimately creating a more positive experience for our clients customers.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Use feedback and reflection to develop self awareness, personal strengths and address development areas.
  • Delegate to others to provide stretch opportunities, coaching them to deliver results.
  • Demonstrate critical thinking and the ability to bring order to unstructured problems.
  • Use a broad range of tools and techniques to extract insights from current industry or sector trends.
  • Review your work and that of others for quality, accuracy and relevance.
  • Know how and when to use tools available for a given situation and can explain the reasons for this choice.
  • Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
  • Use straightforward communication, in a structured way, when influencing and connecting with others.
  • Able to read situations and modify behavior to build quality relationships.
  • Uphold the firm's code of ethics and business conduct.

As a Senior Associate, you’ll collaborate with people across multiple teams, both within and outside of Experience Consulting, to help our clients solve their complex business issues.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
Bachelor Degree

Minimum Years of Experience:
4 year(s) in a role with a proven record of success as an individual contributor in a team-oriented environment

Preferred Qualifications:

Additional Educational Preferences:

Preferred cumulative GPA: 3.3

Preferred Major GPA: 3.3

Job seekers are traditionally in the final academic year of completing their advanced educational requirements.

Preferred Knowledge/Skills:

Demonstrates a thorough level of abilities in leading and supporting experience strategy deliverables, including synthesizing observations, insights and ideas into cogent written deliverables (e.g. discovery documents, personas, journey maps, experience blueprints and other relevant documentation)

Demonstrates a thorough level of abilities in understanding and applying digital, experience and technology trends in the market

Demonstrates a thorough level of abilities with designing and undertaking primary and secondary research (both qualitative and quantitative) to understand user experiences, needs and preferences

Demonstrates a thorough level of abilities in writing, communicating, facilitating working sessions, and presenting deliverables cogently to all levels of industry audiences, and diverse team members and clients

Demonstrates a thorough level of abilities in reading complex situations, modify behavior, and build quality, trusted and diverse relationships with team and clients

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act:

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.


Please note that, at this time, to be in-person at a PwC office, client location or PwC-sponsored events, you must be fully vaccinated against COVID-19.


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