Retail Customer Service Specialist @ DICK'S Sporting Goods - Poughkeepsie, NY
Job Overview
10 days ago
Retail Customer Service Specialist
DICK'S Sporting Goods - Poughkeepsie, NY
Customer Service Specialist Duties:
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Create a world-class customer experience by providing passionate customer service and selling through customer engagement
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Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions
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Serve as primary customer service provider at the front end and liaison between customers and management
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Ensure customers receive outstanding service by adhering to and enforcing customer service programs
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Handle all situations that involve firearms passing through the front end and ensure compliance with firearms safety policy and procedure
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Uphold company standards for merchandise presentation of the best apparel and equipment brands in sporting goods
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Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions
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Flexible availability – including nights, weekend, and holidays
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Ability to provide outstanding customer service
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Ability to direct efficient front-end operations
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Basic cash management procedures
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1-2 years of Retail Cashier or Sales experience preferred
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