Field Support Engineer II @ Synoptek - Radnor, PA

Job Overview

4 months ago

Field Support Engineer II

Synoptek - Radnor, PA

Overview: The 411
We think globally, act locally. As a Managed Services Provider Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum are seeking to add a Field Support Engineer II to our talented team. Synoptek is a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support.
Responsibilities: A Day in the Life
We are currently seeking a Field Support Engineer II to provide onsite support to one of our key clients. We are looking for someone with an IT consulting background or history of support experience. This role requires high energy, a strong in-person presence, and the ability to provide daily support to executive level personnel working within the non-profit, financial, marketing and technology industries. Transportation to and from the customer site will be the responsibility of the selected candidate.

The compensation rate for this position is $40-$45/hour
Qualifications: The Basics

  • Total Years of Technical Experience: 5+
  • Position Specific Experience: 5+
  • Mentorship/Leads by Example Experience: 3+
  • Project/ Client Engagement/ Customer Facing Experience: 5+

*
Techie Aptitude*

  • Intermediate knowledge of Windows Server & Active Directory technologies (DNS, FSMO, DHCP).
  • Intermediate Exchange Platform Administration
  • Intermediate understanding of virtualized technologies. Solid understanding of SAN technologies
  • Basic knowledge of Firewall/Router/Switch/WAP (Configuration, maintenance & troubleshooting)
  • Basic ability to troubleshoot in a Linux/Unix environment

Human Aptitude

  • Verbal Communication: Intermediate
  • Written Communication: Advanced
  • Customer Service: Advanced
  • Presentation Communication: Intermediate
  • Analytical/Problem Solving: Intermediate
  • Mentoring: Intermediate
  • Influence/Persuasion/Forward Thinking: Intermediate
  • Executive Level Presence: Intermediate

*
Education & Certifications*

  • Bachelor's degree or equivalent experience
  • Candidate must have one of the following or be willing to obtail within 6 months of employment: MCSA, VCP, CCENT, ITIL

The Synoptek Promise
When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber level of team, results, growth and clarity. You are our ultimate investment and as part of that you will have access to continuous clarity in your personal and professional development, a team who has your back, mentorship to achieve rock-star level results. We foster a fun and connected environment with employee benefits extending beyond general compensation and into inspired camaraderie, beer-thirty, general office mayhem, a little fun in the midst of the chaos and an invested culture of learning.
An Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.

Location: 150 N. Radnor Chester Rd,Suite C300, Radnor, PA 19087

Job Type: Full-time

Pay: $40.00 - $45.00 per hour

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