Jr. Technical Solutions Engineer @ Reputation - San Francisco, CA

Job Overview

a month ago

Jr. Technical Solutions Engineer

Reputation - San Francisco, CA

Why Work at Reputation?

  • We are an innovation engine with 31 technology patents, ranked in the top three of all competitors.
  • Our customer-centric focus has led to a nearly 200% revenue growth from 2016 to 2019.
  • The platform is used by three of the top five automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
  • We've raised over $117 million in funding from the same A-list venture capital firms that backed Google, Microsoft, and Intuit.
  • Our executive management team is diverse and committed to building a performance-based culture where excellence is rewarded and careers are developed.
  • Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

As the Junior Technical Solution Engineer, you will be a core member of our Technical Solutions team, focusing on assisting our enterprise customers with technical issue resolution and advice. You will provide the 2nd line support, working with Customer Success managers and customers to quickly assess and troubleshoot issues, document product enhancements or defects, and provide best practice advice around the implementation and use of our Reputation Management platform. You will work with Customer Success, Engineering, and Product teams on various product issues, and contribute to projects revolving around support tools and knowledge management. You will also mentor junior members of the team to assist in their technical career growth.

A successful candidate for this job will have a strong technical aptitude along with a strong self-starting, proactive mentality and excellent verbal and written communication skills. You will be working with a technical platform and complex issues and you’re tasked with creating excitement and loyalty in the customers you interact with.

When support volume is low, we expect you to take initiative and find tasks you can perform that will benefit Reputation.com (e.g., build out the support knowledge base, create tools that help front line teams with first call resolution, and create “How To” videos demonstrating advanced product concepts).

Responsibilities:

  • An advocate for customer results
  • Provide technical support for enterprise customers
  • Support technical integrations between multiple systems via APIs and/or flat files
  • Develop a deep understanding of the Reputation management platform
  • Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
  • Reproduce customer issues and if necessary file bug reports, escalate cases to Engineering and provide necessary documentation
  • Additional duties as assigned

Qualifications:

  • Preferred experience providing technical support or implementation services for SaaS-based software solutions with experience in diagnosing and troubleshooting using common diagnostic and development tools
  • Experience with relational and/or non-relational databases
  • Proficient in Linux text processing tools (i.e. grep, cat, sed/awk, sort, uniq)
  • Ability to work with complex solutions, assess log files, perform systematic troubleshooting, and write Mongo queries
  • Proven ability to think analytically and methodically with high attention to detail
  • Excellent verbal and written communication skills with the ability to communicate technical concepts/explanations to non-technical users clearly and effectively
  • Excellent time management skills and the ability to thrive in a fast-paced, high growth, rapidly changing environment
  • Experience supporting Enterprise Marketing environments, or related markets
  • Experience using MongoDB, Hadoop, or Atlassian products
  • Working knowledge of AWS/GCP

More on Reputation:

The majority of consumers — 90% — say online reviews influence their purchasing decisions. Yet marketing departments are at the mercy of third-party algorithms they don't control, and no amount of marketing spend can offset the negative impact of a weak online reputation.
Our Reputation Score, much like the consumer FICO score, is an indispensable index for every business, and the accurate measure of how a company can get found, get chosen and get better. Global companies across industries such as Healthcare, Automotive, Retail Services, Property Management, Financial Services, Storage, and more use our platform to:

  • Monitor, request and respond to online reviews
  • Improve star ratings and search result rankings
  • Audit and maintain business listings and location directories across the web
  • Manage social media engagement and advertising
  • Make operational changes to improve customer experience
  • Maximize customer retention and revenue

Reputation is a World Economic Forum Global Growth Company funded by top-tier venture capital firms such as Kleiner Perkins, Bessemer Venture Partners, Ascension Ventures, August Capital, Heritage Group, and Icon Ventures.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants only - No 3rd party agency candidates.

Job Type: Full-time

Work Location:

  • Multiple locations

Work Location: Multiple Locations

Similar Jobs

Customer Experience Analyst

Azazie

San Jose, CA

You will analyze data and feedback to come up with problem statements and then work across organizations to design solutions. Temporarily due to COVID-19.

Service Advisor

Cartier

San Francisco, CA

Must understand the client’s needs and identify and discuss appropriate solutions. Ability to communicate and respond to clients inquiry based on strong…

Field Application Engineer 3

Teradyne

San Jose, CA

Provide training, technical exchanges and technical papers. Analyze problems and recommend solutions on Teradyne ATE platform to optimize customer throughput.

Intake Coordinator

California Asian Pacific Chamber of Commerce

Sacramento, CA

Work with consultants, subject matter experts, and chamber partners to identify solutions and technical assistance to help small businesses succeed in their…

Technical Project Manager

amdocs

San Jose, CA

With a rich set of innovative solutions, long-term business relationships with 350 communications and media providers, and technology and distribution ties to…

Project Manager, Vehicle Accessories & Merchandise

Tesla

Fremont, CA

Excellent written and verbal communications across technical and non-technical stakeholders. Able to make timely decisions, anticipate problems and provide…

Technical Support Engineer

Sciton

Palo Alto, CA

Technically oriented with hands on laser technical experience preferred. Provide on-site technical support to customers as required.

Emergency Response Management Specialist

Milestone Technologies

Fremont, CA

Distinctive problem-solving and analytical skills combined with strong business acumen and technical savviness.

Enterprise Software Architect

Agilent Technologies, Inc.

Santa Clara, CA

Communicates with technical managers and team members on the progress towards completion of projects. Supports and implements the transition of products and…

Technical Product Manager

H³+ Space

San Francisco, CA

Strong technical and quantitative skills and experience working with data. Ability to deep dive into technical issues and capable of having productive…

SMT Senior Process Engineer

Rantec Power Systems

San Jose, CA

Provide process engineering solutions to all methods of manufacturing at Rantec. Strong technical writing skills with ability to generate comprehensive process…

Technical Support Engineer (UBA)- Remote - 21729

Splunk

San Jose, CA

Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments.

Director, Data & Insights Customer Success

Adobe

San Francisco, CA

Strong track record of leading customer relationships centered around technical projects and strong commercial partnerships.

Sr. Corporate Keynote Writer and Storyteller

ServiceNow

Santa Clara, CA

Develop a strong understanding of cross-organizational use-cases for our products and solutions so as to reiterate and reinforce ServiceNow’s omnilateral value…

Programmer Analyst Specialist

FIS Global

San Ramon, CA

Coaches and mentors junior technical staff. Writes technical specifications and other forms of documentation. Provides application software development services…

Program & Project Manager

Accenture

San Francisco, CA

Accountable for ensuring technology solutions represent current and future business requirements. Minimum of 2 years technical acumen and understanding of Agile…

Product Manager (DRAM) for Memory Business, Nextest

Teradyne

San Jose, CA

Provide technical direction to the product roadmap. We are the global test and automation specialists, powering next-generation technologies through…

Senior Member of Technical Staff Palo Alto, CA

VMware

Palo Alto, CA

You’ll actively own architecture, design, planning/estimating, full software development cycle and operationalizing of the services you own.

Team Lead - FCX/PCI - South San Francisco, CA

Applied Industrial Technologies

San Francisco, CA

This position is non-exempt for technical teams; i.e., calibration service teams. And exempt for non-technical teams; i.e., the Consulting and Commissioning…

Sr. Director, Revenue Assurance

Genesys

Daly City, CA

Provide technical support and supervise interaction with internal and external auditors. Provide technical assessments of ASC 606 on new product, policy and…

Program & Project Manager

Accenture

San Jose, CA

Accountable for ensuring technology solutions represent current and future business requirements. Minimum of 2 years technical acumen and understanding of Agile…

Account Manager - Cleared Site

Allied Universal

San Jose, CA

Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise…

ServiceNow Technical Architect

Accenture

Walnut Creek, CA

You’re willing to roll up your sleeves to develop new solutions for our clients. Minimum of 4 years’ leading teams of ServiceNow Developers as a technical…

Senior Technical Support Engineer - Opportunity for Working Remotely San Francisco, CA

VMware

San Francisco, CA

You will also need to quickly isolate technical problems in complex environments often spanning a large number of VMware and non-VMware solutions.

Ad