Veterinary Hospital and Hotel Client Services Representative @ Spot On Veterinary - Stamford, CT

Job Overview

3 days ago

Veterinary Hospital and Hotel Client Services Representative

Spot On Veterinary - Stamford, CT

Spot On Veterinary started as a well established and respected house call concierge service in Fairfield County CT. We have grown to a state-of-the-art 16,000 sq ft hospital and luxury pet hotel on the border of Old Greenwich and Stamford. We are looking for a select group of people to join us in our next phase of growth.

Our ideal candidates will be self-motivated, possess a passion for client relationships, with the understanding that we function as a highly supportive close knit team.

We have FT and PT positions available. The Client Services Representative performs a wide range of administrative activities related to exceptional patient care and outstanding client service. Duties to include but not limited to:

  • Acting as the first line of customer service - by phone, email and in person;
  • Triaging medical questions for medical staff and scheduling appointments;
  • Assisting clients with lodging and doggy daycare requests and education;
  • Financial management
  • Marketing

Requirements

  • A passion and a dedication to providing an exceptional client experience to every client, every time;
  • Experience within the Veterinary and/or Pet Care Industry;
  • Excellent communication and organizational skills- Ability to work well in a high energy, fast paced environment, wearing many hats without getting overwhelmed;
  • Friendly, upbeat, positive attitude and enjoys working with others and the public;

**Please note that we are in the first year of our organization, employees must be interested and excited to be all hands on deck for different responsibilities within the organization as we continue to grow.**

About Us

Inside our expansive 16,000 sq ft building will be a state of the art Veterinary Hospital providing veterinary care for every stage of a pet’s life, including not only preventative medicine but specialty medicine as well. A luxury pet hotel also housed inside Spot On Veterinary offering magnificent suites appointed with all the amenities of home including beds, TVs and access to our Doggie Daycare space for added enrichment during a pets’ stay. We also have a Spa as well offering everything from a quick freshening up to expert all breed grooming.

Spot On Veterinary also offers physical therapy, rehabilitation, alternative medicine and acupuncture. As part of our commitment to our community and the welfare of all animals we also have dog and cat adoption centers housed within Spot On Veterinary.

Competitive salary, great work-life balance, and a place to work you’ll be proud to be a part of.

Application Instructions

If you think you may be a good fit, please send a cover letter and resume. Please include your last name in the file names of your attachments. Please include the words “Amazing Client Service” in your cover letter so we know you read this all the way through to the end.

Job Type: Full-time

Application Questions You have requested that Indeed ask candidates the following questions:

  • How many years of veterinary hospital experience do you have?
  • How many years in the pet care industry do you have?

Job Types: Full-time, Part-time

Pay: $14.00 - $17.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off

Schedule:

  • Holidays
  • Monday to Friday
  • Weekend availability

COVID-19 considerations:
All customers and staff are required to wear masks at all times.

Ability to commute/relocate:

  • Stamford, CT 06902: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Preferred)

Work Location: One location

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