Donor Services Associate @ Tunnel To Towers Foundation - Staten Island, NY

Job Overview

12 days ago

Donor Services Associate

Tunnel To Towers Foundation - Staten Island, NY


The mission of the Tunnel to Towers Foundation is to honor the sacrifice of firefighter Stephen Siller who laid down his life to save others on September 11, 2001. We also honor our military and first responders who continue to make the supreme sacrifice of life and limb for our country.

Job Description:

The Donor Services team is instrumental in supporting the Foundation by responding to donor and event participant questions; processing donations and event registrations, preparing correspondences and fulfilling requests to ensure donor satisfaction. The goal is to ensure excellent service standards and maintain a trusting relationship with supporters.

The Foundation’s rapid growth is built upon dedication, talent and commitment of our people. Our culture requires individuals with a team-work orientation environment with demonstrated ability to adapt, overcome and achieve in a fast-moving, fast-growing, startup-like environment.

Duties and responsibilities

  • Complete daily processes related to donor gift processing, including maintaining monthly giving program donor accounts, processing adjustments and reconciling requests received both electronically and via phone.
  • Implement all back-office aspects of the collection process, including but not limited to large volume of phone calls; email; creating, maintaining and closing donor and supporter accounts as needed in Foundation CRM system.
  • Actively engage with donors as part of retention program.
  • Regular system reporting and analysis.
  • Coverage of weekend and holiday shifts are part of the teams responsibility (upon request)


  • Bachelor’s degree preferred.
  • Excellent communication skills.
  • Ability to multi-task, prioritize and manage time effectively.
  • Detail-oriented, organized, and self-motivated.
  • Proven customer support experience.
  • Familiar with CRM systems (i.e. Kindful, Salesforce), online event registration platforms (i.e. Classy, Eventbrite)

*Additional schedules are available.

*Application materials should include a résumé and cover letter.

*Required to work on site in Staten Island, NY

Working conditions

Special Working conditions may include: a change in days worked, shift hours, and/or working conditions (outdoors or other locations) when participating and assisting in special events such as: NYC Tunnel to Towers Run, golf outings, and other fundraising events, as required.

Job Type: Full-time

Job Type: Full-time

Pay: $13.20 - $15.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance


  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Weekend availability
  • Weekends only

Ability to commute/relocate:

  • Staten Island, NY 10306: Reliably commute or planning to relocate before starting work (Required)


  • Customer service: 1 year (Preferred)

Work Location: One location

Similar Jobs

Finance A/P & A/R Manager

JDRF International

New York, NY

The position closely monitors high performance standards of the centralized data processing and disbursement processing and payment centers and continuously…

Child Life Specialist - FT Main Hospital

Children's Hospital of Philadelphia

Philadelphia, PA

Serves as a financial steward by implementing cost effective programming, adhering to budget constraints, and supporting efforts to raise funds through donor…

Staff Accountant

Intrepid Fallen Heroes Fund

New York, NY

Maintains donor database, makes all required updates, works with IT department on resolving any issues related to the donor database.

Director of Research

University of Pennsylvania

Philadelphia, PA

Support donor proposal development and reporting. Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your…

Refugee Health Specialist

Nationalities Service Center

Philadelphia, PA

This position plays a key role in maintaining the Bloomerang system integrity and maintaining donor communication and satisfaction through timely donor…



Elizabeth, NJ

9 Monitors donor flow on the donor floor to assure continuous turnover. Essential Functions: 1 In compliance with SOPs, performs all aspects of the pheresis…

Associate Director, Global HR

Innovations for Poverty

New York, NY

Basic knowledge of US government and international donor regulations and standards. Provide first class customer service on the different aspects of HR…

Donor Recruitment Account Manager

American Red Cross

Philadelphia, PA

Must have effective communication and customer service skills. Responsible for the supervision of staff including, but not limited to, hiring, training,…

Vice President of Advancement

Big Brother & Big Sister of Independence Region

Philadelphia, PA

Proficiency in Microsoft Office and donor CRM required (Salesforce preferred). Perform all duties in an ethical manner and with integrity; maintain the…

Request for Proposals for DEI Consultation

Silver Hill Hospital

New Canaan, CT

Improve the Hospital’s business model by appealing to a broader patient, staff, and donor audience. Implementation Schedule Provide a detailed and comprehensive…

Associate Director, Global HR

Innovations for Poverty

New Haven, CT

Basic knowledge of US government and international donor regulations and standards. Provide first class customer service on the different aspects of HR…

Director of Finance and Administration

Open Squash

New York, NY

Create, analyze and present financial reports in an accurate and timely manner; clearly communicate monthly and annual financial statements; collate financial…

Jr. Systems Support Specialist

Innovairre Communications

Cherry Hill, NJ

Knowledge of customer service principles and practices. Basic computer troubleshooting skills and strong organizational skills are preferred.

Restaurant Supervisor

Texas Roadhouse

Royersford, PA

Helping enforce applicable liquor laws and responsible alcohol service guidelines. Coaching employees to maintain consistency in food and service to increase…

Accountant - Medical Billing

Oaks Integrated Care

Mount Holly, NJ

The Staff Accountant will be responsible for assisting with the preparation of monthly financial analysis and variance reports, developing and maintaining…

Donor Administration Specialist

National Philanthropic Trust

Jenkintown, PA

Minimum of 5 to 7 years of relevant experience, preferably within the financial services/investment services industry.

Development Associate

NY Common Pantry

New York, NY

Strong customer service/support orientation and ability to connect with donors over the phone. Conduct preliminary research on prospective foundations,…

Executive Director of Program Operations

NYC Careers

Queens, NY

Serving as liaison with various agencies and service providers; Tracking requirements, as required by foundation/donors and other entities;

Donor Center Technician

Biomat USA Inc

Allentown, PA

Provides appropriate feedback to ineligible donor candidates. Ensures all donor screening information is complete. A High School diploma or GED.

Process Technician, 3rd Shift

MTF Biologics

Edison, NJ

Possess an understanding of the donor verification and check in and check out processes. Processes one donor at a time in a process location and complete the…

Leadership Gift Officer (FT)

Valley Youth House

Bethlehem, PA

Develop relationships with key donors to determine the best ask and approach. Attend community events to network with or discover new prospective donors or…

Manager, Special Events

Westchester Medical Center

Valhalla, NY

Manage solicitation lists; work with Foundation on donor outreach. Maintain event donor history, attendance, and other event-related information in Raiser’s…

Associate Director, Donor Engagement

Jefferson - Center City, Philadelphia, PA

Philadelphia, PA

Serve as OIA’s primary contact with students for Scholarship Events including annual scholarship dinner and donor events. Strong skills in Microsoft Office.


Cay Galgon Life House

Bethlehem, PA

Assist Case Manager with the implementation of individual service plans. Perform general office duties (answers phones, orders supplies, greets donors, conducts…