Retail Customer Service Specialist @ DICK'S Sporting Goods - Staten Island, NY

Job Overview

5 days ago

Retail Customer Service Specialist

DICK'S Sporting Goods - Staten Island, NY

On our team, everyone plays a critical role providing genuine, helpful and friendly service to help our athletes perform at their best and enjoy their sport. We’re committed to creating an inclusive and diverse workforce, reflecting the communities we serve. This role is an opportunity to make a difference and join the world’s greatest sports team.

Customer Service Specialist Duties:
  • Create a world-class customer experience by providing passionate customer service and selling through customer engagement
  • Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions
  • Serve as primary customer service provider at the front end and liaison between customers and management
  • Ensure customers receive outstanding service by adhering to and enforcing customer service programs
  • Handle all situations that involve firearms passing through the front end and ensure compliance with firearms safety policy and procedure
  • Uphold company standards for merchandise presentation of the best apparel and equipment brands in sporting goods
  • Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions
All Teammates are required to adhere to all safety policies and procedures. Additionally, as business needs arise, other tasks may become necessary.
Qualifications

Success Profile:
  • Flexible availability – including nights, weekend, and holidays
  • Ability to provide outstanding customer service
  • Ability to direct efficient front-end operations
  • Basic cash management procedures
  • 1-2 years of Retail Cashier or Sales experience preferred

DICK'S Sporting Goods is an Equal Opportunity Employer Committed to Inclusion and Diversity.

Similar Jobs

Retail Customer Service Associate

FedEx Office

Staten Island, NY

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest…

Product Guide

Arc'teryx

New York, NY

You authentically share product knowledge with guests and recommend products based on their interests and needs.

Sales Associate-TOWNLINE SQUARE

Bath & Body Works

Meriden, CT

Build a highly satisfied and loyal customer base through engagement, uncovering needs, making product recommendations, sales conversion and capturing customer…

Military Clothing Retail Assoc. (West Point)

The Exchange

New York, NY

Complete transactions accurately and efficiently while engaging customers in appropriate conversation. Able to think quickly on the spot to answer customer…

Full-Time Store Associate

ALDI

Lehighton, PA

Provide exceptional customer service, assisting customers with their shopping experience. You’ll enhance the customer shopping experience by working…

Sales Assistant-part time, Menlo Park Mall

Michael Kors

Edison, NJ

Provide the highest level of customer service to each customer. To support the sales team and deliver the customer service promise by creating an organized and…

Full-Time Store Associate

ALDI

Livingston, NJ

Provide exceptional customer service, assisting customers with their shopping experience. You’ll enhance the customer shopping experience by working…

Customer Success Manager

Partium Technologies GmbH

Philadelphia, PA

Be the customer’s voice, liaising between Partium’s customers and all relevant internal teams (e.g., Engineering, Operations, Product) to ensure the needs of…

Part-Time Store Associate

ALDI

North Wales, PA

Provide exceptional customer service, assisting customers with their shopping experience. You’ll enhance the customer shopping experience by working…

Barista - PT

Barnes & Noble

Philadelphia, PA

Treat customers as the first priority at all times. Make correct recommendations for handcrafted beverages and food items that satisfy the customer.

Mobile Associate, Retail Sales

T-Mobile

Astoria, NY

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

Sales Associate-VIEWMONT MALL

Bath & Body Works

Scranton, PA

Build a highly satisfied and loyal customer base through engagement, uncovering needs, making product recommendations, sales conversion and capturing customer…

Customer Sales Associates

Bloomingdale’s

Garden City, NY

Ability to think creatively and strategically to satisfy customer needs. As a Sales Professional, they deliver the Bloomingdale’s customer experience through…

Street Team Brand Ambassador Lead

Madame Tussauds New York

New York, NY

Excellent visitor interaction and guest service skills; customer service-oriented demeanor; experience in retail, hospitality, or food & beverage preferred.

Retail $15 per hour

Macy’s

Milford, CT

Use clientele program to maintain customer profile and contact information to increase personal sales and build solid customer base.

Mobile Associate, Retail Sales

T-Mobile

Brooklyn, NY

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

Security Officer High End -Retail

Allied Universal®

New York, NY

Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response…

Temporary Operations Associate, Philadelphia, #670

GoPuff

Philadelphia, PA

Pick and pack items for dispatch to customers. Experience working in a restaurant or retail environment (preferred, not required). Lift up to 49 pounds.

Mobile Associate, Retail Sales

T-Mobile

Elmhurst, NY

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

HomeSense Cash Office Merchandise Associate

HomeSense

North Wales, PA

Role models established customer experience practices with internal and external customers. Possesses excellent customer service skills.

Beauty Advisor

Sephora

New York, NY

Prior experience working in retail sales or services industries. A track record of building relationships with customers and team members.

Head of Central Strategy and Operations, Global Partnerships

Google

New York, NY

Lead Program Managers and Sales Operations team members on channel management and sales operations, including opportunity development for our customer…

Temporary Beauty Advisor

Sephora

East Rutherford, NJ

Prior experience working in retail sales or services industries. A track record of building relationships with customers and team members.

Cashier Associate

Burlington Stores

Philadelphia, PA

By always maintaining a positive and professional attitude, and working to deliver excellent customer service that addresses all the customer’s needs while…