DevOps Engineer @ Comcast - West Chester, PA

Job Overview

2 months ago

DevOps Engineer

Comcast - West Chester, PA

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.


Job Summary

Customer Experience Technologies (CXT) is passionate about the technology, systems and tools that support the customer lifecycle (sales, activation, billing, support, etc.), as well as employee-facing teams such as human resources, finance, and workplace information technology. These tools and systems are foundational to our ability to meet and exceed customer expectations and support an excellent employee experience. The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience and their Digital Experience (.dx). The DevOps Engineer will provide technical expertise to design, develop, and maintain automation platforms responsible for delivering cloud infrastructure that is scalable, highly available, and fault tolerant on Amazon cloud.

Job Description

The DevOps Engineer is an important role that focuses on optimizing existing systems, eliminating/mitigating production outages, monitoring, data quality and automation of applications. One will be contributing to project teams, solving operational issues, providing technical solutions to operational problems, new product implementation and the overall upkeep and maintenance of designated areas of engineering. They will act in compliance with industry and Company technical requirements, standards, policies, and procedures; collaborate with vendors, engineering and peer operations organizations.

This person should have strong experience working in a DevSecOps team that focuses on improving and enhancing reliability and sustainability of production applications and systems and someone that has in-depth experience and knowledge in a broad range of AWS services and Python scripting.

Required Qualifications:

  • Minimum 5-7 years' experience and Bachelor’s degree in Computer Science or equivalent.

  • Authority in Automation & scripting using Python, Ansible and Terraform.

  • Proficient in Spark, Kubernetes and Docker.

  • Skilled using Git and implemented CI/CD pipelines.

  • Network troubleshooting and configuration.

  • Cloud computing (Kubernetes, AWS)

  • Strong troubleshooting, problem-solving skills, creativity and resourcefulness.

  • Position requires participation of a rotating “on call” schedule to provide support for our business and customers.

  • Researches, writes and edits documentation and technical requirements, including software designs, evaluation plans, test results, technical manuals and formal recommendations and reports.

Preferred Qualifications:

  • Databricks' experience is a plus.

  • AWS certifications are a plus.

  • Experience with Networking (Route53 and Load-Balancers)

  • Hands-on experience and practical knowledge of Unix/ Linux environments and Docker.

  • Software development experience using Java, Angular or JavaScript.

  • Deployment tool software experience using Puppet, Docker, Ansible, or Kubernetes.

  • Good understanding of software standard methodologies such as Agile-based development, coding guidelines, code reviews etc.

  • Proficient in specifying system level requirements and creating design and usage documentation.

Core Responsibilities

  • Focused on improving and enhancing reliability and sustainability of production applications and systems.

  • Handles installation, configuration, implementation and validation of various software upgrades and hardware replacement.

  • Drives issues through closure engaging all appropriate resources. Leads technical bridges and provides troubleshooting direction. Provides guidance and recommended solutions to complex technical issues.

  • Develop utility and monitoring scripts and applications primarily using Python, Ansible, Terraform and AWS services.

  • Collaborate with third party vendors to coordinate support processes and customer concerns.

  • Applying knowledge of Linux, HTTP protocol, RESTful web services, and client/server interactions to solve issues and drive resolutions.

  • Lead the handling of system outages and repairing system operational issues.

  • Provides guidance to Engineering and vendors on defects and required improvements.

  • Participates in training representatives and operations staff on internally developed software applications.

  • Provides technical leadership throughout the design process and guidance with regards to practices, procedures, and techniques. Serves as a guide and mentor for junior-level Software Development Engineers.

  • Expected to function as a technical leader and an authority for the components that you enhance and maintain. Presents and defends architectural, design and technical choices to internal audiences.

  • Regular, consistent, and punctual attendance.

  • Usually determines own work priorities. Acts as a resource for colleagues with less experience.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.

  • Lead the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

  • Know your stuff - be hard-working learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

  • Win as a team - make big things happen by working together and being open to new ideas.

  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

  • Get results and growth.

  • Respect and promote inclusion & diversity.

  • Do what's right for each other, our customers, investors and our communities.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.


Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years


Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

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